It is unclear if both 5G fixed-wireless customers and 4G mobile users are affected, and complaints on social media<\/strong><\/a> and the Downdetector website originate from both customer bases.<\/p>\n Downdetector shows that reports of downtime saw a sharp increase as of 08:00 on Friday 17 April and have continued up to the time of writing.<\/p>\n According to the outage map, users in Johannesburg, Cape Town, and Durban are the most affected by this outage.<\/p>\n The image below shows the spike in Downdetector reports for Rain since 08:00 on Friday 17 April.<\/p>\n Rain is one of South Africa’s mobile networks which today received<\/a><\/strong> additional temporary spectrum to help improve its network quality during the national coronavirus lockdown.<\/p>\n This spectrum will be released for the duration of the national state of disaster and is expected to ease network congestion.<\/p>\n It should also enable operators to maintain the quality of broadband services and lower the cost of access to consumers.<\/p>\n Rain was allocated 30MHz of spectrum in the 2,600MHz band by the Independent Communications Authority of South Africa (ICASA).<\/p>\n Other recipients of temporary spectrum allocations included Vodacom, MTN, Telkom, and Liquid Telecom.<\/p>\n It is unclear whether the allocation of this new spectrum is related to the downtime experienced this morning.<\/p>\n Rain CEO Willem Roos told MyBroadband that while they were not aware of any outage, the spike in Internet outage reports on Downdetector may be due to a billing issue on the network.<\/p>\n “The rain network is functioning well and we are not aware of any large outage,” Roos said.<\/p>\n “During the lockdown period, Rain has afforded customers an additional two weeks to settle their accounts. As such, this billing issue may be behind what Downdetector is observing.”<\/p>\n “Customers should thus go to rain.co.za and have a look at their dashboard to ensure their accounts are up to date,” he said.<\/p>\n Rain customers across South Africa are reporting problems with their Internet connections.<\/p>\n","protected":false},"author":341028,"featured_media":284506,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[2956,35,64187,43716,75],"class_list":["post-348251","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-downtime","tag-headline","tag-internet-outage","tag-rain","tag-south-africa"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/348251"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341028"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=348251"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/348251\/revisions"}],"predecessor-version":[{"id":348339,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/348251\/revisions\/348339"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/284506"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=348251"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=348251"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=348251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"Rain](\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2020\/04\/Rain-outage-reports-640x257.jpeg\")
<\/a><\/p>\nNew temporary spectrum<\/h3>\n
Update – Rain billing issues<\/h3>\n
Now read: Here are the companies which received more spectrum<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"