Society is seemingly trapped in amber\u2014frozen in place by the coronavirus. But really we\u2019re speeding ever faster toward a technological future. Changes that would have occurred over the course of years are happening in weeks. The global pandemic is an accelerant, thrown on the flames of progress and calling to mind the famous Lenin quote: \u201cThere are decades where nothing happens; and there are weeks where decades happen.\u201d<\/p>\n
In the U.S., germ-phobic shoppers are\u00a0finally embracing\u00a0contactless payments. For a decade, the fragmented American retail industry had resisted new payment technologies that have spread across Europe and Asia. But as people worry about catching the coronavirus by handling cash or touching the keys on a touchpad, systems that allow shoppers to tap their cards or smartphones on credit card terminals are grabbing a larger share of transactions. Grocery chains like Publix are speeding up the rollout of contactless terminals and the introduction of services like Apple Pay and Google Pay.<\/p>\n
At home, the sauntering video-streaming revolution has sped to a gallop. Traffic to Netflix, Hulu, YouTube, Amazon Prime and Amazon.com Inc.\u2019s Twitch gaming service have seen a\u00a0huge surge, and in some cases the companies have had to\u00a0reduce the quality\u00a0of their videos to ease internet congestion. Shares of Netflix Inc. are up more than 30% for the year, close to an all-time high. Meanwhile, terrestrial cable\u00a0is suffering, with declining audiences year-over-year to channels like Disney (prime-time viewers down 37% in the second week of April), Investigation Discovery (down 29%) and live sports-less ESPN (down 62%) according to Nielsen.<\/p>\n
In the field of medicine, apprehensive patients have embraced the once-dubious notion of a virtual doctor visit. \u201cIt\u2019s unfortunate, but the current epidemic is pushing patients to make the leap, and it can accelerate a change in habits,\u201d Olivier Thierry, chief executive officer of\u00a0Qare, a French service that offers online doctor consultations,\u00a0told my colleague Helene Fouquet. For telemedicine startups like Sweden\u2019s Kry, the 41% week-to-week increase in online consultations outside its home base has left the industry\u2019s 14% annual growth projection in the dust.<\/p>\n
Everywhere you look, the pace of technology use is accelerating. Facebook fatigue seems to have evaporated and social networking is up\u2014the video chat party app Houseparty has seen\u00a050 million sign-ups\u00a0over the last month. The use of Microsoft Teams video chat service set a new\u00a0daily record\u00a0of 2.7 billion meeting minutes, and\u00a0Zoom has zoomed\u00a0from 10 million users to more than 200 million, despite concerns about its security efforts. Elsewhere, the share of e-commerce and grocery deliveries to the home is increasing rapidly, for the obvious reasons, further fortifying the competitive\u00a0positions of Amazon\u00a0and Walmart Inc., already the largest retailers in the world.<\/p>\n
One concern is that the increased embrace of technology will also amplify its accompanying ills. With 1.5 billion kids staying at home, they\u2019re being indulged with more\u00a0screen time than ever\u00a0(\u201cparents have temporarily lost the battle,\u201d a Paris-based psychiatrist told us\u00a0last week.) Alphabet Inc.’s Google and Apple Inc.\u2019s partnership to embed contact-tracing features in their smartphone software raises the specter of unchecked corporate and government\u00a0surveillance\u2014an Orwellian dystopia, but one that now seems reasonable, if it can only offer a route out of the current predicament.<\/p>\n
So, will everything go back to normal when the pandemic fades and the lockdowns lift? Silicon Valley futurist Paul Saffo thinks that many of these changes, like more employees working from home, will become permanent as companies recognize the benefits of telework and the wisdom of distributing employees among multiple places to protect against future pandemics. In fact, he predicts that San Francisco\u2019s\u00a0Salesforce Tower\u00a0will be the last significant high-rise ever built in the city, as offices finally\u00a0adopt remote work technology. \u201cA balloon once stretched never returns to its original size,\u201d he said.<\/p>\n
Society is seemingly trapped in amber\u2014frozen in place by the coronavirus. But really we\u2019re speeding ever faster toward a technological future.<\/p>\n","protected":false},"author":341034,"featured_media":294030,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[64149,2054,5458],"class_list":["post-348729","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","tag-contactless-payment","tag-netflix","tag-technology"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/348729"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341034"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=348729"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/348729\/revisions"}],"predecessor-version":[{"id":348733,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/348729\/revisions\/348733"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/294030"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=348729"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=348729"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=348729"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}