Rain has confirmed that it suffered an issue that resulted in some clients being incorrectly billed for their services.<\/p>\n
One reader who contacted MyBroadband said they had downgraded their 5G service to Rain\u2019s unlimited off-peak 4G data product because they were not satisfied with the performance of their 5G connection.<\/p>\n
They received confirmation that they had been downgraded, and were told in the confirmation email that they would be charged a pro-rata rate for the 4G product of R241.67, and from July onwards they would pay the full R250 per month.<\/p>\n
However, the user said they were then billed for the full price of the 5G service on the same day \u2013 which comes to nearly double the price they were meant to pay as per the confirmation email.<\/p>\n
There have also been numerous reports on Hellopeter complaining about similar billing issues.<\/p>\n
\u201cI registered for a SIM card and I got 2 SIM cards delivered. I didn\u2019t understand why this was done, however, I had the one SIM card cancelled and only activated the one,\u201d said<\/a><\/strong> one user.<\/p>\n \u201cI started using it a week before the end of May. What happened to the pro-rata amount? I am again now billed for the second SIM card, which I didn\u2019t active and don\u2019t understand why?\u201d<\/p>\n Another user<\/a><\/strong> said they were double charged for their Rain SIM.<\/p>\n \u201cMy wife and I took out the 5G R699 [deal]. We were charged when we placed the order and today again I see we are charged. Please advise why?\u201d<\/p>\n Users have also complained about 5G connectivity.<\/p>\n \u201cI have intermitted connectivity issues since getting 5G,\u201d said one user<\/a><\/strong>. \u201cI constantly have to restart the 5G Router and then the connection is fine for a few days and then the connectivity issues persist.\u201d<\/p>\n Another<\/a><\/strong> said they have had a Rain SIM card for a month but have not seen speeds above 1Mbps throughout this period.<\/p>\n Rain told MyBroadband that a limited number of its clients had been billed incorrectly.<\/p>\n \u201cUnfortunately, a small portion of Rain clients have been incorrectly billed (less than 2%),\u201d said Rain.<\/p>\n \u201cWe immediately identified the error and emailed clients the same day.\u201d<\/p>\n Rain said that the extra charges that had resulted from this have been refunded, and should reflect in clients\u2019 accounts within three days.<\/p>\n \u201cNo action is required from customers,\u201d said Rain.<\/p>\n In response to complaints regarding its connection speeds, Rain also said that while its 5G network had suffered issues in the past, these issues have been resolved.<\/p>\n It cited tests<\/strong><\/a> conducted by MyBroadband which found that its 5G network has improved substantially.<\/p>\n Rain has confirmed that it has suffered an issue that resulted in some clients being incorrectly billed for their services.<\/p>\n","protected":false},"author":341039,"featured_media":284336,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[35,43716,61659],"class_list":["post-354617","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-wireless","tag-headline","tag-rain","tag-rain-5g"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/354617"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341039"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=354617"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/354617\/revisions"}],"predecessor-version":[{"id":354629,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/354617\/revisions\/354629"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/284336"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=354617"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=354617"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=354617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Rain responds<\/h3>\n
Now read: Impressive Rain 5G performance following network changes<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"