{"id":35960,"date":"2011-10-12T20:44:18","date_gmt":"2011-10-12T18:44:18","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=35960"},"modified":"2011-10-13T10:32:13","modified_gmt":"2011-10-13T08:32:13","slug":"blackberry-problem-update-web-page-launched","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/35960-blackberry-problem-update-web-page-launched.html","title":{"rendered":"BlackBerry problem update web page launched"},"content":{"rendered":"

A service information web page has been created to keep Blackberry<\/a> customers updated on progress in resolving connectivity issues, Research in Motion (RIM)<\/a> said on Wednesday afternoon.<\/p>\n

“We will be updating this web page with the latest news about the restoration of the Blackberry service,” RIM said in a statement.<\/p>\n

The web page could be found at za.blackberry.com\/serviceupdate\/<\/a><\/strong>.<\/p>\n

RIM said resolving technical difficulties that interrupted the Blackberry service for the past three days was “our number one priority”.<\/p>\n

The company assured Blackberry users it was working night and day to restore the services and apologised for any inconvenience.<\/p>\n

Earlier, a tweet from Blackberry said a core switch failure was behind the popular messaging devices’ silencing.<\/p>\n

“Message delays were caused by a core switch failure in RIM’s infrastructure. Now being resolved. Sorry for inconvenience,” the brief message on Twitter read.<\/p>\n

According to reports, the failure affected the service’s Europe, Middle East, Africa, India, Brazil, Chile and Argentina services.<\/p>\n

“It’s the worst nightmare situation. The initial system failed and the back up failed,” Mvelase Peppetta<\/a>, staff writer for technology analysts Memeburn explained.<\/p>\n

But, said Peppetta: “They are slowly but surely bringing back services.”<\/p>\n

The outage cut around two million users in South Africa from their facebook, internet and e-mail connections, in addition to the popular free messaging service.<\/p>\n

The phone dialling and SMS services remained active.<\/p>\n

The system crashed on Monday, but was later restored, only to falter again on Tuesday afternoon.<\/p>\n

Peppetta said many once-loyal Blackberry users, like himself, were seriously considering moving to phones with other operating systems.<\/p>\n

“It been very much of a lesson on how much South Africans rely on mobiles to access the internet.”<\/p>\n

Arthur Goldstuck, head of technology researchers World Wide Worx described the past few days as: “A wake up call about being dependent on one device or service for connectivity.<\/p>\n

“When we are dependent on the internet, any outage can have a major impact on work and social life. And when it’s a long outage, it’s going to have a major impact.”<\/p>\n

Blackberry accounted for about 70 percent of the smart phones in South Africa, with Samsung and Nokia trailing, he said.<\/p>\n

Goldstuck did not hold the local management of Blackberry responsible, saying it was under strict control of the United Kingdom office.<\/p>\n

He predicted the crisis would probably spell the end of the company’s leadership, which had been pressured to change for some time.<\/p>\n","protected":false},"excerpt":{"rendered":"

A service information web page has been created to keep Blackberry customers updated on progress in resolving connectivity issues<\/p>\n","protected":false},"author":33,"featured_media":35830,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[14],"tags":[36,97,99],"class_list":["post-35960","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-active","tag-blackberry","tag-rim"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/35960"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=35960"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/35960\/revisions"}],"predecessor-version":[{"id":35982,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/35960\/revisions\/35982"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/35830"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=35960"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=35960"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=35960"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}