{"id":360817,"date":"2020-07-25T12:58:02","date_gmt":"2020-07-25T10:58:02","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=360817"},"modified":"2020-07-25T12:59:28","modified_gmt":"2020-07-25T10:59:28","slug":"how-to-unsubscribe-from-mtn-momo-sms-spam","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/360817-how-to-unsubscribe-from-mtn-momo-sms-spam.html","title":{"rendered":"How to unsubscribe from MTN MoMo SMS spam"},"content":{"rendered":"

Several MTN subscribers recently complained to MyBroadband that they receive a flood of SMS spam<\/strong><\/a> from the mobile network and that it appears to be impossible to unsubscribe from it.<\/p>\n

MyBroadband’s own investigation revealed that using MTN’s *135# USSD menu to unsubscribe from marketing messages did not work. MTN appears to have subsequently fixed the issue.<\/p>\n

“In recent weeks we have witnessed an increase of ‘opt-out messages’ queries from our customers, particularly from our mobile money services,” the executive for corporate affairs at MTN South Africa, Jacqui O’Sullivan, told MyBroadband.<\/p>\n

“The majority of queries are from customers that have reported that they are receiving an influx of MoMo marketing messages.”<\/p>\n

Following MyBroadband’s enquiry regarding the problem subscribers were having with unsubscribing from marketing messages, MTN said it found two main causes of the issue.<\/p>\n

“Upon our investigation, we have established that the USSD *135# opt-out functionality does not reflect immediately across all the various MTN databases which leads to some customers getting a delayed opt-out status,” O’Sullivan stated.<\/p>\n

“Furthermore, we have noted that some customers do opt-out of marketing services but not competitions or personalised offers which sees them continuing to receive related content.”<\/p>\n

How to unsubscribe from MTN marketing messages<\/h3>\n

Dial *135#<\/strong><\/p>\n

\"\"<\/a><\/p>\n

If you are on contract, select “Contract Management”. If you are on prepaid, select “Prepaid Service”.<\/strong><\/p>\n

\"\"<\/a><\/p>\n

Select “Change Consent Settings”<\/strong><\/p>\n

\"\"<\/a><\/p>\n

Select one of the types of marketing messages and t<\/strong>oggle your consent setting to “No”<\/strong><\/p>\n

\"\"<\/a><\/p>\n

Repeat the steps above for each of the marketing message types.<\/p>\n

Should you experience issues with the USSD opt-out method, MTN said that subscribers can use the MTN App to unsubscribe by selecting settings and tapping on the “legal” option.<\/p>\n

You may also call the MTN call centre to be manually removed.<\/p>\n

Some SMS messages are compulsory<\/h3>\n

O’Sullivan said that one important thing to note is that you can’t unsubscribe from all SMS messages – only those that are direct marketing.<\/p>\n

“Some messages are mandatory, as per the ICASA End-User and Subscriber Service Charter Regulations,” stated O’Sullivan.<\/p>\n

“These include data depletion message and out-of-bundle usage notifications, which are not direct marketing messages.”<\/p>\n

Now read: What to do when SMS spammers won\u2019t stop<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

Several MTN subscribers recently complained to MyBroadband that they receive a flood of SMS spam from the mobile network and that it appears to be impossible to unsubscribe from it.<\/p>\n","protected":false},"author":15,"featured_media":328579,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[14],"tags":[35,42,65765],"class_list":["post-360817","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-headline","tag-mtn","tag-mtn-mobile-money-momo"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/360817"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=360817"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/360817\/revisions"}],"predecessor-version":[{"id":361373,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/360817\/revisions\/361373"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/328579"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=360817"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=360817"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=360817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}