{"id":36456,"date":"2011-10-23T00:13:35","date_gmt":"2011-10-22T22:13:35","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=36456"},"modified":"2011-10-24T09:51:11","modified_gmt":"2011-10-24T07:51:11","slug":"icasa-complaints","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/telecoms\/36456-icasa-complaints.html","title":{"rendered":"What people complain about"},"content":{"rendered":"

The Independent Communications Authority of South Africa (ICASA)<\/a> released their 2010\/2011 annual report recently, revealing that telecoms consumers have many problems with billing and quality of service.<\/p>\n

The complaints section of the ICASA annual report reveals that the regulator received 3,266 complaints in the last financial year.<\/p>\n

A total of 1,289 complaints were further carried over from 2009\/2010 financial year, which brings the total number of complaints handled to 4,555.<\/p>\n

3,128 (69%) of these complaints were resolved.<\/p>\n

Most of the complaints came from residents in the Gauteng province (58%) followed by Western Cape (14%), Kwa-Zulu Natal (10%) and Mpumalanga (4%).<\/p>\n

The majority of the complaints focused on billing and quality of service issues.<\/p>\n

The table below shows which aspects of their telecoms services irritated consumers enough to lodge complaints with ICASA.<\/p>\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
QUALITY of SERVICE <\/strong><\/td>\n<\/tr>\n
Description<\/strong><\/td>\nNumber of Complaints received <\/strong><\/td>\n<\/tr>\n
Unsolicited Merchandise<\/td>\n33<\/td>\n<\/tr>\n
Network coverage<\/td>\n140<\/td>\n<\/tr>\n
Misleading Information<\/td>\n56<\/td>\n<\/tr>\n
General Customer Treatment<\/td>\n106<\/td>\n<\/tr>\n
Faulty Handset<\/td>\n225<\/td>\n<\/tr>\n
Fault Report<\/td>\n161<\/td>\n<\/tr>\n
Asymmetrical Digital Subscriber Line (ADSL)<\/td>\n44<\/td>\n<\/tr>\n
Line Installation & transfer<\/td>\n33<\/td>\n<\/tr>\n
Line Suspension<\/td>\n50<\/td>\n<\/tr>\n
Data Services<\/td>\n55<\/td>\n<\/tr>\n
Community Service Telephones<\/td>\n5<\/td>\n<\/tr>\n
T<\/strong>o<\/strong>t<\/strong>a<\/strong>l <\/strong><\/td>\n908<\/strong><\/td>\n<\/tr>\n
<\/td>\n<\/tr>\n
CONTRACT TERMS AND CONDITIONS<\/strong><\/td>\n<\/tr>\n
Description<\/strong><\/td>\nNumber of Complaints received <\/strong><\/td>\n<\/tr>\n
Mobile Number Portability<\/td>\n53<\/td>\n<\/tr>\n
Number Retention<\/td>\n11<\/td>\n<\/tr>\n
Contract Terms and Conditions<\/td>\n595<\/td>\n<\/tr>\n
Call Line Facility<\/td>\n24<\/td>\n<\/tr>\n
Loss of Airtime<\/td>\n25<\/td>\n<\/tr>\n
T<\/strong>o<\/strong>t<\/strong>a<\/strong>l<\/strong><\/td>\n708<\/strong><\/td>\n<\/tr>\n
<\/td>\n<\/tr>\n
BILLING<\/strong><\/td>\n<\/tr>\n
Description<\/strong><\/td>\nNumber of Complaints received<\/strong><\/td>\n<\/tr>\n
billing<\/td>\n1100<\/td>\n<\/tr>\n
T<\/strong>o<\/strong>t<\/strong>a<\/strong>l<\/strong><\/td>\n1100<\/strong><\/td>\n<\/tr>\n
<\/td>\n<\/tr>\n
OTHER <\/strong><\/td>\n<\/tr>\n
Description<\/strong><\/td>\nNumber of Complaints received<\/strong><\/td>\n<\/tr>\n
blacklisting<\/td>\n91<\/td>\n<\/tr>\n
beyond jurisdiction<\/td>\n362<\/td>\n<\/tr>\n
broadcasting<\/td>\n10<\/td>\n<\/tr>\n
Postal<\/td>\n23<\/td>\n<\/tr>\n
Licensing<\/td>\n5<\/td>\n<\/tr>\n
Cable Theft<\/td>\n11<\/td>\n<\/tr>\n
Fraud<\/td>\n48<\/td>\n<\/tr>\n
T<\/strong>o<\/strong>t<\/strong>a<\/strong>l<\/strong><\/td>\n550<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n","protected":false},"excerpt":{"rendered":"

Billing problems and quality of service are the biggest problems for telecoms consumers, ICASA report reveals<\/p>\n","protected":false},"author":23,"featured_media":28240,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[3],"tags":[35,533],"class_list":["post-36456","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecoms","tag-headline","tag-icasa"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/36456"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=36456"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/36456\/revisions"}],"predecessor-version":[{"id":36460,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/36456\/revisions\/36460"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/28240"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=36456"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=36456"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=36456"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}