A number of Telkom customers have complained of being charged for a Netflix account they never signed up for.<\/p>\n
Telkom allows customers to sign up for Netflix with their mobile number and bill their subscription through their mobile account.<\/p>\n
This is great for users who do not have a credit card but would like to take advantage of Telkom’s LIT streaming bundles to watch the variety of content available on the popular streaming service.<\/p>\n
However, something has gone wrong with this system, leading to Telkom customers being incorrectly charged for Netflix subscriptions.<\/p>\n
One reader told MyBroadband that they received a Telkom bill at the end of September which reflected a billing event of R169 for Netflix Premium.<\/p>\n
The reader had a separate Netflix account which was paid for via his credit card, however, and he had never signed up his mobile number to be billed for Netflix.<\/p>\n
Efforts to resolve the problem with Telkom customer care led to the support staff telling the reader that as it was a third-party billing problem, they would have to contact Netflix directly.<\/p>\n
The reader then contacted Netflix, which told him that as the account was billed to his Telkom number, he could only resolve the issue by contacting his mobile network.<\/p>\n
In response to questions from MyBroadband, Telkom confirmed that the fault lied with its billing system.<\/p>\n
“Telkom identified that several customers have been inaccurately debited with Netflix subscriptions,” the mobile operator said.<\/p>\n
“This error will be corrected automatically on the customers’ next statement.”<\/p>\n
Telkom said that if customers are not compensated for the incorrect Netflix charges they previously incurred, they should contact the Telkom call centre for assistance.<\/p>\n
“Telkom apologises for any inconvenience this may have caused,” the network said.<\/p>\n
The company did not confirm how many customers were affected by this billing error.<\/p>\n
Telkom customers should therefore check their statements to determine whether they have been charged for a Netflix subscription they never signed up for.<\/p>\n
Telkom customers should check their statements for unknown Netflix charges.<\/p>\n","protected":false},"author":341028,"featured_media":346853,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[24],"tags":[57096,67089,35,2054,109],"class_list":["post-371199","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-broadcasting","tag-accounts","tag-charges","tag-headline","tag-netflix","tag-telkom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/371199"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341028"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=371199"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/371199\/revisions"}],"predecessor-version":[{"id":371201,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/371199\/revisions\/371201"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/346853"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=371199"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=371199"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=371199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}