Absa announced today (14 November 2011) that they are making changes to their Automated Teller Machine (ATM) network that will see the ATM \u201cevolving\u00a0from simply being a cash dispenser to a comprehensive digital banking tool\u201d.<\/p>\n
\u201cSelf-service kiosks\u201d will have the following new features, Absa said:<\/p>\n
For 2012, Absa plan to let customers \u201cgive something back\u201d by making quick donations to a selection of charitable organisations.<\/p>\n
Absa said that over the next three years, the above-mentioned changes will be complemented by the rollout of new ATM and kiosk casings – as well as the replacement of some of Absa\u2019s older devices.<\/p>\n
The full press release is below:<\/p>\n
The new ATM interfaces feature fresh designs and helpful animations, more intuitive screen navigation, faster transactions, anti-skimming security enhancements, video-based information messages and a reduced risk of ATMs going offline.<\/p>\n
\u201cOur range of innovations are expected to reduce the length of queues in branches, particularly at month end, thereby making access to a range of banking options more convenient for our customers,\u201d says Christo Vrey, Managing Executive of Absa Digital Channels.<\/p>\n
He adds: \u201cAnnually, over R200 billion is moved via our ATM network, through 500 million transactions. With nearly 6 000 Absa-owned devices and approximately 3 000 Absa-supported ones, clearly this is one of our most fundamental customer touch-points.<\/p>\n
\u201cWe are now in the exciting phase of rolling out a brand new ATM experience across the country.\u201d<\/p>\n
At Absa self-service kiosks, customers will be able to request bank statements that feature an electronic stamp. This will soon be widely accepted by service providers as an alternative to normal bank statements.<\/p>\n
\u201cThis patented innovation, known as eStamp, is a South African first,\u201d emphasises Vrey.<\/p>\n
Additionally, customers will soon be able to make use of a new service known as Scan \u2018n Pay at Absa\u2019s cash accepting ATMs. This functionality allows Absa and non-Absa customers to conveniently scan bar-coded invoices from a number of utilities companies and other large corporates – and to instantly pay from an Absa account or by inserting cash into the device!<\/p>\n
Next year, says Vrey, Absa customers will also be able to \u201cgive something back\u201d by making quick donations to a selection of charitable organisations.<\/p>\n
Over the next three years, the above-mentioned enhancements will be complemented by the rollout of new ATM and kiosk casings (the outward appearance of the devices) as well as the replacement of some of Absa\u2019s older devices.<\/p>\n
\u201cLooking ahead, it is worth noting that a series of other innovations are in the pipeline,\u201d concludes Vrey.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"
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