![\"Cool](\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2017\/07\/Cool-Ideas.jpg\")
<\/a>Cool Ideas founders – Andre Jooste and Paul Butschi<\/p><\/div>\n
Cool Ideas co-founder Andre Jooste said the secret behind their success is their strong belief in customer satisfaction.<\/p>\n
\u201cIt is pivotal for us to make sure we keep our customers happy, give them the best service, and give them a great Cool Ideas experience,\u201d Jooste said.<\/p>\n
On the other end of the scale, Rain and Cell C were the only two ISPs with a customer satisfaction score below 60%.<\/p>\n
Rain has been struggling with poor network performance and lacking client support after the lockdown hit, and these problems still linger.<\/p>\n
Rain is addressing these problems by expanding coverage, protecting against load-shedding outages, and employing more support staff to improve customer support.<\/p>\n
The wireless broadband provider is also migrating 4G customers with poor speeds to 5G to compensate for network congestion in some areas.<\/p>\n
Cell C has been dropping down the rankings since its network migration started.<\/p>\n
Many Cell C Internet users complain about poor speeds and a lack of client support, which shows in the rankings.<\/p>\n
The table below shows the customer satisfaction scores of prominent South African ISPs.<\/p>\n
A few prominent ISPs did not receive enough votes to be included in the main ranking. Their average scores remain of interest and are shown in the second part of the table.<\/p>\n