{"id":417274,"date":"2021-10-06T17:59:41","date_gmt":"2021-10-06T15:59:41","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=417274"},"modified":"2021-10-07T15:30:02","modified_gmt":"2021-10-07T13:30:02","slug":"standard-bank-app-login-problems","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/banking\/417274-standard-bank-app-login-problems.html","title":{"rendered":"Standard Bank app login problems"},"content":{"rendered":"<p>Several Standard Bank customers reported issues logging into the bank&#8217;s mobile app on Wednesday afternoon.<\/p>\n<p>The problem appears to be with the bank&#8217;s authentication system for mobile logins, including facial, fingerprint, and PIN recognition.<\/p>\n<p>Users on both the Android and iOS apps have confirmed they could not use these methods to log into the app and had to resort to their passwords.<\/p>\n<p><a href=\"https:\/\/downdetector.co.za\/status\/standard-bank\/\" target=\"_blank\" rel=\"noopener\"><strong>Downdetector showed a big increase<\/strong><\/a> in reported issues from Standard Bank customers from around 15:00.<\/p>\n<p>The majority of the reports were flagged as issues with mobile banking and mobile logins.<\/p>\n<p>The graph below shows how reports of problems on Standard Bank increased on Wednesday afternoon.<\/p>\n<p><a  data-lightbox=\"post-image\" href=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/10\/Standard-Bank-outages_5-October-2021.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-417284\" src=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/10\/Standard-Bank-outages_5-October-2021.jpg\" alt=\"\" width=\"800\" height=\"315\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/10\/Standard-Bank-outages_5-October-2021.jpg 1920w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/10\/Standard-Bank-outages_5-October-2021-600x236.jpg 600w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/10\/Standard-Bank-outages_5-October-2021-640x252.jpg 640w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/10\/Standard-Bank-outages_5-October-2021-768x302.jpg 768w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/10\/Standard-Bank-outages_5-October-2021-1536x605.jpg 1536w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/10\/Standard-Bank-outages_5-October-2021-1200x473.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/p>\n<p>Several customers on Twitter also said they were having issues logging in to the app.<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\"><a href=\"https:\/\/twitter.com\/StandardBankZA?ref_src=twsrc%5Etfw\">@StandardBankZA<\/a> what&#8217;s going on with the mobile app. Can&#8217;t log in. Asking me for email and change password. Also card number and pin. Am I being phished. Fraud line just rings<\/p>\n<p>\u2014 Ced (@sed4600) <a href=\"https:\/\/twitter.com\/sed4600\/status\/1445741794935775253?ref_src=twsrc%5Etfw\">October 6, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\"><a href=\"https:\/\/twitter.com\/StandardBankZA?ref_src=twsrc%5Etfw\">@StandardBankZA<\/a> what is wrong with the app, I can&#8217;t login<\/p>\n<p>\u2014 dudu (@pulliem) <a href=\"https:\/\/twitter.com\/pulliem\/status\/1445740829155348490?ref_src=twsrc%5Etfw\">October 6, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\"><a href=\"https:\/\/twitter.com\/StandardBankZA?ref_src=twsrc%5Etfw\">@StandardBankZA<\/a> What is wrong with the App, where is the finger print log in gone? Don&#8217;t you test your changes!!<\/p>\n<p>\u2014 Andre Welman (@welmana) <a href=\"https:\/\/twitter.com\/welmana\/status\/1445609830635425792?ref_src=twsrc%5Etfw\">October 6, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>One user complained that the support number shown with the error message when trying to log in no longer worked.<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\"><a href=\"https:\/\/twitter.com\/StandardBankZA?ref_src=twsrc%5Etfw\">@StandardBankZA<\/a> cannot get into my app with face or fingerprint recognition and message from standard bank gives me a number to phone which standard bank says has changed !<\/p>\n<p>\u2014 Jaci (@michaelandjaci) <a href=\"https:\/\/twitter.com\/michaelandjaci\/status\/1445763878621630473?ref_src=twsrc%5Etfw\">October 6, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>Standard Bank&#8217;s own <a href=\"https:\/\/statuspage.standardbank.co.za\/\" target=\"_blank\" rel=\"noopener\"><strong>service status page<\/strong><\/a>, which communicates issues experienced by the bank&#8217;s systems to customers, showed &#8220;All Systems Operational&#8221; at the time of publication.<\/p>\n<p>It was, therefore, not clear what was causing the issues.<\/p>\n<h3 class=\"my-4\">Update &#8211; Thursday 15:30<\/h3>\n<p>Standard Bank has told MyBroadband it was aware of the issue that intermittently affected log-ins on Wednesday.<\/p>\n<p>&#8220;In spite of the issue, the platform was accessible and clients were able to transact. The issue has since been resolved,&#8221; the bank said.<\/p>\n<p>&#8220;We apologise to our clients for any inconvenience caused.\u201d<\/p>\n<h3 class=\"my-4\">Now read: <a href=\"https:\/\/mybroadband.co.za\/news\/banking\/416826-fnb-virtual-card-launches-on-samsung-pay-and-other-digital-wallets.html\" rel=\"bookmark\">FNB virtual card launches on Samsung Pay and other digital wallets<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Several Standard Bank customers reported issues logging into the bank&#8217;s mobile app on Wednesday afternoon.<\/p>\n","protected":false},"author":23,"featured_media":388428,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10106],"tags":[29534,47922,763,52587,33314,1851],"class_list":["post-417274","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","tag-biometrics","tag-faceid","tag-facial-recognition","tag-fingerprint-reader","tag-mobile-app","tag-standard-bank"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/417274"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=417274"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/417274\/revisions"}],"predecessor-version":[{"id":417276,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/417274\/revisions\/417276"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/388428"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=417274"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=417274"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=417274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}