{"id":418790,"date":"2021-10-19T12:01:30","date_gmt":"2021-10-19T10:01:30","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=418790"},"modified":"2021-10-25T09:29:35","modified_gmt":"2021-10-25T07:29:35","slug":"dstv-streaming-total-shambles-after-app-update","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/broadcasting\/418790-dstv-streaming-total-shambles-after-app-update.html","title":{"rendered":"DStv streaming &#8220;total shambles&#8221; after app update"},"content":{"rendered":"<p>DStv <strong><a href=\"https:\/\/mybroadband.co.za\/news\/broadcasting\/418362-dstv-shakes-up-streaming-apps-including-tvs-and-media-boxes.html\" target=\"_blank\" rel=\"noopener\">rolled out an update<\/a><\/strong> for its streaming app on Wednesday, 13 October 2021, and several customers have taken to social media and the Google Play store to voice their frustrations with the changes.<\/p>\n<p>The update features a completely revamped app but has made it more difficult to stream, even on high-bandwidth fibre connections, and several posts suggest DStv&#8217;s troubleshooting steps don&#8217;t help.<\/p>\n<p>When streaming live TV, users experienced a lot of stuttering and Catch Up titles only seemed to load after a second attempt at opening them.<\/p>\n<p>&#8220;Before the update everything was working properly. Now when pressing watch, everything goes black, doesn&#8217;t even load! Logging out and then in again also doesn&#8217;t help,&#8221; one client said in a review on the <strong><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.dstvmobile.android\" target=\"_blank\" rel=\"noopener\">Google Play store<\/a><\/strong>.<\/p>\n<p>&#8220;Also tried to uninstall and download again, but it&#8217;s still not working!! This is really so frustrating and unacceptable!&#8221;<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">The latest <a href=\"https:\/\/twitter.com\/DStv?ref_src=twsrc%5Etfw\">@DStv<\/a> app update is totally shambles. Can&#8217;t watch anything on my other devices<\/p>\n<p>\u2014 &#x1f1ee;&#x1f1f9;The Irishman (@austnvm) <a href=\"https:\/\/twitter.com\/austnvm\/status\/1449117884395962370?ref_src=twsrc%5Etfw\">October 15, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>&#8220;DStv redesigned the DStv Now app and it&#8217;s the worst thing ever,&#8221; another <strong><a href=\"https:\/\/twitter.com\/CMadiope\/status\/1448545563453050884?s=20\" target=\"_blank\" rel=\"noopener\">said on Twitter<\/a><\/strong>.<\/p>\n<p>MultiChoice said it is aware of the problems and is working on fixing them, with several fixes having already been rolled out, a spokesperson told MyBroadband.<\/p>\n<p>&#8220;We are aware of the issues some customers experienced with the DStv App last week. A number of fixes have been deployed to resolve all the highlighted issues,&#8221; MultiChoice said.<\/p>\n<p>&#8220;We continue to work on our product to ensure that customers always get the best viewing experience no matter what device they use to consume our content.&#8221;<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">The <a href=\"https:\/\/twitter.com\/DStv?ref_src=twsrc%5Etfw\">@DStv<\/a> app used to work so perfectly until they decided to update it. Now I can\u2019t watch 203 &#x1f60f;. Why did the \u201cfix\u201d something that wasn\u2019t broken ? &#x1f937;&#x1f3fe;&#x200d;&#x2642;&#xfe0f;&#x1f92c;<\/p>\n<p>\u2014 &#x1f49a;&#x1f90d;&#x2764;&#xfe0f;Bhungane ka Mthimkhulu&#x1f333;&#x1f1ff;&#x1f1e6; (@jakesbantwini) <a href=\"https:\/\/twitter.com\/jakesbantwini\/status\/1449394343349981192?ref_src=twsrc%5Etfw\">October 16, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>MultiChoice redesigned the DStv app to provide customers with a smoother user experience by streamlining several menus and completely reworking the user interface.<\/p>\n<p>The update merged the app&#8217;s Live TV menu with the TV Guide and shifted the navigation menu to the left-hand side of the screen.<\/p>\n<p>&#8220;This means you can now see what is showing across all channels for the rest of the day while still easily accessing your most recently watched channels,&#8221; DStv <strong><a href=\"https:\/\/www.dstv.com\/en-za\/news\/18114\/dstv-enriches-streaming-experience\" target=\"_blank\" rel=\"noopener\">said<\/a><\/strong>.<\/p>\n<p>The update also added a feature to resume a show where you last left off \u2014 giving viewers the option to resume playback or move on to the next episode.<\/p>\n<p>&#8220;Settings can now be accessed from the navigation, and all of the functions that were available in previous versions of the app remain the same,&#8221; the company added.<\/p>\n<p>The app is available to all DStv customers at no additional cost and is downloadable from the Apple App Store and Google Play store on compatible devices.<\/p>\n<p><strong>Update \u2014 20 October 2021:<\/strong> MultiChoice has said that a small portion of its total userbase using certain Android TV devices were impacted by this issue and that it is working on a fix.<\/p>\n<hr \/>\n<h3 class=\"my-4\">Now read: <a href=\"https:\/\/mybroadband.co.za\/news\/broadcasting\/418208-best-mobile-data-bundles-for-netflix-under-r500.html\" target=\"_blank\" rel=\"noopener\">Best mobile data bundles for Netflix under R500<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>MultiChoice customers are frustrated with streaming issues introduced with the recent DStv app update.<\/p>\n","protected":false},"author":341076,"featured_media":418828,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[24],"tags":[397,73304,27627,55806,35,691,475],"class_list":["post-418790","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-broadcasting","tag-android","tag-dstv-app","tag-dstv-now","tag-dstv-streaming-service","tag-headline","tag-ios","tag-multichoice"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/418790"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341076"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=418790"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/418790\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/418828"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=418790"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=418790"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=418790"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}