{"id":421166,"date":"2021-11-03T12:59:06","date_gmt":"2021-11-03T10:59:06","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=421166"},"modified":"2021-11-03T14:39:54","modified_gmt":"2021-11-03T12:39:54","slug":"big-vodacom-network-problems","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/421166-big-vodacom-network-problems.html","title":{"rendered":"Big Vodacom network problems"},"content":{"rendered":"<p>Vodacom customers across the country have been reporting problems with their network connectivity since Wednesday morning.<\/p>\n<p>Reports of issues on <a href=\"https:\/\/downdetector.co.za\/status\/vodacom\/\" target=\"_blank\" rel=\"noopener\"><strong>Vodacom&#8217;s Downdetector page<\/strong><\/a> increased from around 10:00.<\/p>\n<p>Most of the problems were flagged as &#8220;No signal&#8221;, followed by mobile Internet and e-mail services issues.<\/p>\n<p>The outage map showed that most complaints originated from metropolitan areas, including Pretoria, Johannesburg, Cape Town, Durban, and Nelspruit.<\/p>\n<p>Several users said they had been experiencing problems for the last few days.<\/p>\n<p>&#8220;My Vodacom 4G is not working well at all, and I have been experiencing dropped calls daily as well,&#8221; one stated.<\/p>\n<p>Multiple Vodacom customers on Twitter also said they have been unable to make calls, while others also reported having no network connectivity.<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">Anyone else on Vodacom has no service?<\/p>\n<p>\u2014 A(not)sad (@_asadpatel) <a href=\"https:\/\/twitter.com\/_asadpatel\/status\/1455840402909679616?ref_src=twsrc%5Etfw\">November 3, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\"><a href=\"https:\/\/twitter.com\/Vodacom?ref_src=twsrc%5Etfw\">@Vodacom<\/a> are there problems with the network I have data but it\u2019s says I\u2019m offline<\/p>\n<p>\u2014 Laura Rennie (@thembis_child) <a href=\"https:\/\/twitter.com\/thembis_child\/status\/1455825189443416067?ref_src=twsrc%5Etfw\">November 3, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\"><a href=\"https:\/\/twitter.com\/hashtag\/vodacom?src=hash&amp;ref_src=twsrc%5Etfw\">#vodacom<\/a> my phone doesn\u2019t have network,it\u2019s been hours of waiting without help<\/p>\n<p>\u2014 Lekalakala (@Lekalakala17) <a href=\"https:\/\/twitter.com\/Lekalakala17\/status\/1455842414065766408?ref_src=twsrc%5Etfw\">November 3, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\"><a href=\"https:\/\/twitter.com\/Vodacom?ref_src=twsrc%5Etfw\">@Vodacom<\/a> &#8211; is there a problem with your network; I currently have &#8220;No Service&#8221;<\/p>\n<p>\u2014 Nadine Curtin (@nadinecurtin) <a href=\"https:\/\/twitter.com\/nadinecurtin\/status\/1455835277365321728?ref_src=twsrc%5Etfw\">November 3, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>&nbsp;<\/p>\n<p>One user claimed he was able to connect by changing his network mode to GSM only.<\/p>\n<p>At the time of publication, Vodacom had not posted any notices on its social media channels to inform customers it was aware of any issues.<\/p>\n<p>The chart below shows the increase in complaints about Vodacom&#8217;s network on Downdetector on Wednesday.<\/p>\n<p><a  data-lightbox=\"post-image\" href=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Vodacom-outages-new-.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-421170\" src=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Vodacom-outages-new-.jpg\" alt=\"\" width=\"800\" height=\"327\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Vodacom-outages-new-.jpg 800w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Vodacom-outages-new--600x245.jpg 600w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Vodacom-outages-new--640x262.jpg 640w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Vodacom-outages-new--768x314.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/p>\n<h3 class=\"my-4\">Update \u2014 13:08<\/h3>\n<p><span lang=\"EN-ZA\">A Vodacom spokesperson has provided feedback to MyBroadband, stating they were aware that certain customers were experiencing intermittent connectivity issues in the Tshwane area. <\/span><\/p>\n<p><span lang=\"EN-ZA\">&#8220;Our technicians are working hard to fix the fault. We would like to apologise for any inconvenience that this may have caused,&#8221; the spokesperson said.\u00a0<\/span><\/p>\n<h3 class=\"my-4\">Update \u2014 14:20<\/h3>\n<p>Vodacom said the issues that<span lang=\"EN-ZA\"> impacted connectivity for some customers in Tshwane and certain parts of Limpopo and Mpumalanga have now been resolved. <\/span><\/p>\n<h3 class=\"my-4\">Now read: <a href=\"https:\/\/mybroadband.co.za\/news\/broadband\/418460-what-rain-does-better-than-vodacom-and-mtn.html\" rel=\"bookmark\">What Rain does better than Vodacom and MTN<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Vodacom customers across the country have been reporting problems with their network connectivity since Wednesday morning.<\/p>\n","protected":false},"author":23,"featured_media":390172,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[25805,35,8059,41],"class_list":["post-421166","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-cellular-network","tag-headline","tag-network-issues","tag-vodacom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/421166"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=421166"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/421166\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/390172"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=421166"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=421166"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=421166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}