{"id":422504,"date":"2021-11-12T07:14:20","date_gmt":"2021-11-12T05:14:20","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=422504"},"modified":"2021-11-12T08:24:27","modified_gmt":"2021-11-12T06:24:27","slug":"major-telkom-mobile-network-problems","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/422504-major-telkom-mobile-network-problems.html","title":{"rendered":"Major Telkom Mobile network problems"},"content":{"rendered":"<p>Numerous Telkom mobile network users are reporting issues with accessing the Internet and making phone calls.<\/p>\n<p>Telkom&#8217;s Downdetector page showed a big increase in reports of issues from around 05:00, with over 1,500 reports per minute as of 6:22.<\/p>\n<p>The majority of reports were flagged under &#8220;Internet&#8221;, while some users also reported problems with &#8220;Phone&#8221; connectivity.<\/p>\n<p>The graph below shows the increase in reports of issues on Downdetector in South Africa on Friday morning.<\/p>\n<p><a href=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Telkom-Mobile-network-problems_Downdetector.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-422508\" src=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Telkom-Mobile-network-problems_Downdetector.jpg\" alt=\"\" width=\"800\" height=\"319\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Telkom-Mobile-network-problems_Downdetector.jpg 800w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Telkom-Mobile-network-problems_Downdetector-600x239.jpg 600w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Telkom-Mobile-network-problems_Downdetector-640x255.jpg 640w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Telkom-Mobile-network-problems_Downdetector-768x306.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/p>\n<p>Twitter was also flooded with complaints from users, many of whom posted screenshots showing they had no signal on Telkom.<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\"><a href=\"https:\/\/twitter.com\/TelkomZA?ref_src=twsrc%5Etfw\">@TelkomZA<\/a> what the hell is going on with your network. I have no network whatsoever on my Telkom sim. I had to switch to a different network this morning. I swear I&#8217;m leaving this network what the hell.<\/p>\n<p>\u2014 Nkosinathi_M (@OG_Nkosinathi) <a href=\"https:\/\/twitter.com\/OG_Nkosinathi\/status\/1459022301022859308?ref_src=twsrc%5Etfw\">November 12, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\"><a href=\"https:\/\/twitter.com\/TelkomZA?ref_src=twsrc%5Etfw\">@TelkomZA<\/a> there seems to be widespread network issues. Has this been detected on your end?<\/p>\n<p>\u2014 Ngunezi (@Dr_Nipho_Mkhize) <a href=\"https:\/\/twitter.com\/Dr_Nipho_Mkhize\/status\/1459020275106918422?ref_src=twsrc%5Etfw\">November 12, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\"><a href=\"https:\/\/twitter.com\/TelkomZA?ref_src=twsrc%5Etfw\">@TelkomZA<\/a> whats up with your signal this morning&#x1f620;all my telkom phones show me emergency call.<\/p>\n<p>\u2014 Lethuh81 (@lethuh81) <a href=\"https:\/\/twitter.com\/lethuh81\/status\/1459019651623440386?ref_src=twsrc%5Etfw\">November 12, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>At the time of publication, it was not clear how widespread the issues were or exactly which customers or areas were impacted.<\/p>\n<p>Two MyBroadband staff members with Telkom mobile SIMs had no problems making phone calls or using online services.<\/p>\n<p>However, a third who was using the same package as one of those who had no problems reported that they had no signal and were unable to make phone calls on Telkom in another area.<\/p>\n<p>The map below shows the concentration of reports on Telkom Mobile in South Africa on Friday morning.<\/p>\n<p><a href=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Telkom-mobile-network-outage-map_Downdetector.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-422506\" src=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Telkom-mobile-network-outage-map_Downdetector.jpg\" alt=\"\" width=\"598\" height=\"533\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Telkom-mobile-network-outage-map_Downdetector.jpg 598w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Telkom-mobile-network-outage-map_Downdetector-449x400.jpg 449w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Telkom-mobile-network-outage-map_Downdetector-482x430.jpg 482w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/><\/a><\/p>\n<p><strong>Update:<\/strong> Telkom has confirmed the issue and started <strong><a href=\"https:\/\/twitter.com\/TelkomZA\/status\/1459034458997366785\" target=\"_blank\" rel=\"noopener\">responding<\/a><\/strong> to affected customers from 07:44 on Friday.<\/p>\n<p>&#8220;Thank you for your patience and understanding as we worked to fix the error that is causing server outages among several of our clients,&#8221; said Telkom.<\/p>\n<p>&#8220;We understand the frustration and uncertainty you have gone through. What a day! Please note that the Telkom Network outage is resolved and services are coming back online.&#8221;<\/p>\n<p style=\"font-weight: 400;\">Telkom told MyBroadband it experienced a network problem following the execution of planned work in the early hours of Friday morning.<\/p>\n<p style=\"font-weight: 400;\">&#8220;The problem has since been identified and fixed and services were fully restored at 6:48 and the network is stable,&#8221; the company said.<\/p>\n<p style=\"font-weight: 400;\">&#8220;We apologise to our customers for the inconvenience caused.&#8221;<\/p>\n<hr \/>\n<h3 class=\"my-4\">Now read: <a href=\"https:\/\/mybroadband.co.za\/news\/business-telecoms\/422096-telkom-ceo-says-a-deal-with-mtn-is-technically-possible.html\" rel=\"bookmark\">Telkom CEO says a deal with MTN is technically possible<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Telkom mobile network users are reporting issues with accessing the Internet and making phone calls.<\/p>\n","protected":false},"author":23,"featured_media":417180,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[14],"tags":[2956,35,917,64007,109,689],"class_list":["post-422504","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-downtime","tag-headline","tag-internet-2","tag-outages","tag-telkom","tag-telkom-mobile"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/422504"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=422504"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/422504\/revisions"}],"predecessor-version":[{"id":422510,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/422504\/revisions\/422510"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/417180"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=422504"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=422504"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=422504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}