{"id":423558,"date":"2021-11-19T09:01:54","date_gmt":"2021-11-19T07:01:54","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=423558"},"modified":"2021-11-19T11:38:30","modified_gmt":"2021-11-19T09:38:30","slug":"standard-bank-one-time-pin-sms-problems","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/banking\/423558-standard-bank-one-time-pin-sms-problems.html","title":{"rendered":"Standard Bank one-time PIN SMS problems"},"content":{"rendered":"<p>Standard Bank is having issues sending SMS messages for several of the bank&#8217;s services, including one-time PINs (OTPs) required to complete certain transactions.<\/p>\n<p>The bank contacted MyBroadband on Friday morning to inform us that it was aware of the issue and was working to resolve it.<\/p>\n<p style=\"font-weight: 400;\">&#8220;Standard Bank is currently experiencing difficulties delivering OTPs to its customers,&#8221; the bank said.<\/p>\n<p style=\"font-weight: 400;\">&#8220;We are currently working with our service provider to provide them with assistance to resolve this matter as soon as possible.&#8221;<\/p>\n<p>The bank added it was aware of the inconvenience and frustration that the issue might cause.<\/p>\n<p style=\"font-weight: 400;\">&#8220;Standard Bank regrets this inconvenience and will send an update once this service has been restored,&#8221; the bank said.<\/p>\n<p>OTPs provide a second layer of security for banking customers by requiring them to verify a payment or account change on their phones.<\/p>\n<p style=\"font-weight: 400;\">According to <a href=\"https:\/\/statuspage.standardbank.co.za\/\" target=\"_blank\" rel=\"noopener\"><strong>Standard Bank&#8217;s status page<\/strong><\/a>, the outage was also affecting several other SMS services, including:<\/p>\n<ul>\n<li>Instant Money SMSes<\/li>\n<li>Lotto SMSes<\/li>\n<li>MyUpdates SMSes<\/li>\n<li>Prepaid purchases, including airtime and electricity SMSes<\/li>\n<\/ul>\n<p>On the status page, Standard Bank first acknowledged problems with SMSes at 06:53, with an update at 08:31 stating that it was continuing to investigate the issue.<\/p>\n<p>At 08:41, it said the issue had been identified, and a fix was being implemented.<\/p>\n<p>Reports on the Standard Bank Downdetector page increased just after 06:00 on Friday, with most users flagging their problems as related to &#8220;Online Banking&#8221;.<\/p>\n<p>The graph below shows the trend in reports of issues on Downdetector.<\/p>\n<p><a href=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Standard-Bank-OTPs-.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-423560\" src=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Standard-Bank-OTPs-.jpg\" alt=\"\" width=\"800\" height=\"321\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Standard-Bank-OTPs-.jpg 800w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Standard-Bank-OTPs--600x241.jpg 600w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Standard-Bank-OTPs--640x257.jpg 640w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2021\/11\/Standard-Bank-OTPs--768x308.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/p>\n<hr \/>\n<p><strong>Update \u2014 11:34:<\/strong> Standard Bank says the service interruption that prevented customers from receiving OTPs and MyUpdates when performing some payment transactions has been resolved.<\/p>\n<p>&#8220;We are thankful to our customers for their patience and understanding while we worked with our service provider to address the problem,&#8221; the bank said.<\/p>\n<h3 class=\"my-4\">Now read: <a href=\"https:\/\/mybroadband.co.za\/news\/banking\/423268-shoprites-new-low-cost-bank-account-how-it-works.html\" rel=\"bookmark\">Shoprite&#8217;s new low-cost bank account \u2014 how it works<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Standard Bank is having issues sending SMSes for several of the bank&#8217;s services, including one-time PINs required to complete certain transactions.\u00a0<\/p>\n","protected":false},"author":23,"featured_media":388428,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[10106],"tags":[36268,21163,1851],"class_list":["post-423558","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","tag-one-time-pin-otp","tag-short-message-service-sms","tag-standard-bank"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/423558"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=423558"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/423558\/revisions"}],"predecessor-version":[{"id":423616,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/423558\/revisions\/423616"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/388428"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=423558"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=423558"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=423558"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}