CALLING A HELPDESK on a Sunday is always an interesting exercise. However, calling Telkom’s ADSL helpdesk is a special treat for those with masochistic tendencies.<\/p>\n
First, you’re put into the queue from hell that – should you choose to hold on for an agent – could take longer than 30 minutes. I really don’t know exactly how long because after 30 minutes I gave up.<\/p>\n
Telkom, to its credit, offers its customers the ability to retain their place in the queue and get a call back when it’s their turn to speak to a consultant.<\/p>\n
The first time Telkom called back I received an automated message saying they couldn’t get hold of me and would call back during office hours – strange, considering the phone hadn’t left my side.<\/p>\n
The second call-back from the system seemed to work better, in that I was given the option of speaking to a consultant. I was then put into another hold queue.<\/p>\n
After 20 minutes my line went dead, as another Telkom employee was working on the line. When it came back on, my ADSL was working and I was rescued from helpdesk hell.<\/p>\n
Luckily for me, Telkom’s technical staff seem to work on Sundays, unlike their call centre staff.<\/p>\n
Telkom ADSL helpdesk – give your views<\/strong><\/a><\/p>\n