{"id":446372,"date":"2022-05-31T07:00:51","date_gmt":"2022-05-31T05:00:51","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=446372"},"modified":"2022-05-31T07:02:43","modified_gmt":"2022-05-31T05:02:43","slug":"beware-buying-a-telkom-sim-from-takealot","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/446372-beware-buying-a-telkom-sim-from-takealot.html","title":{"rendered":"Beware buying a Telkom SIM from Takealot"},"content":{"rendered":"

MyBroadband bought a preloaded Telkom prepaid unlimited data SIM from Takealot but could not use it because of problems with the Telkom online RICA system.<\/p>\n

The Telkom LTE Prepaid Unlimited Off-Peak bundle offers users unlimited data for 31 days after a once-off purchase.<\/p>\n

The unlimited package has speeds up to 10 Mbps for the first 250 GB used, up to 4 Mbps for another 50 GB, and then 2 Mbps for the rest of the month.<\/p>\n

The off-peak package costs R229 and only allows a subscriber to use this data between midnight and 19:00, covering most of the day.<\/p>\n

Users can also opt for the all-hours version for R849, which offers the same data limits for the whole day.<\/p>\n

To make it easy to order, Telkom is listing their unlimited data SIMs on Takealot.<\/p>\n

MyBroadband purchased one of the SIMs to test. It arrived with a sticker on it which offers instructions on how to activate the service.<\/p>\n

\"\"<\/a><\/p>\n

It gives the same instructions on Takealot\u2019s website.<\/p>\n

Visit rica.telkom.co.za to activate your SIM.<\/p><\/blockquote>\n

Telkom\u2019s RICA portal asks you to enter your personal details and upload a picture of your ID and proof of address.<\/p>\n

It seems easy enough, but the website keeps kicking us out on the second page.<\/p>\n

It simply says that there has been a technical error and that we can contact the call centre at 081 180 for assistance.<\/p>\n

We verified that this was not an isolated problem. It happened with more than one person when they tried to RICA their SIM.<\/p>\n

\"\"<\/a><\/p>\n

We called the number provided and were connected to a consultant after a few button presses.<\/p>\n

The consultant verified that the SIM was not activated yet, but could only redirect us to another number which they said would be able to help.<\/p>\n

We dialled the proposed 10213 helpdesk. However, as soon as she heard we had a prepaid SIM, she said she could not assist. She said only the initial helpdesk we called could handle prepaid products.<\/p>\n

The consultant advised us to go into a store to have the sim RICA\u2019d and activated. We followed her advice.<\/p>\n

We first went to a Telkom branch in Centurion, where we were informed that they could not RICA or activate the SIM as it is not on their system.<\/p>\n

We visited another Telkom branch in Queenswood, where they said that they could only help us if the SIM card was purchased from them.<\/p>\n

It dawned on us that we purchased a product we could not use.<\/p>\n

As the original SIM from Takealot is marked \u201cnon-returnable\u201d, we are stuck with an unlimited data SIM that we cannot activate.<\/p>\n

\n

Now read: Here is who really owns Telkom<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

MyBroadband bought a Telkom prepaid unlimited data SIM from Takealot but could not use it because of problems with Telkom’s online RICA system.<\/p>\n","protected":false},"author":341074,"featured_media":427076,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[14],"tags":[35,995,109],"class_list":["post-446372","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-headline","tag-takealot","tag-telkom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/446372"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341074"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=446372"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/446372\/revisions"}],"predecessor-version":[{"id":446536,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/446372\/revisions\/446536"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/427076"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=446372"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=446372"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=446372"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}