{"id":446810,"date":"2022-06-02T10:24:56","date_gmt":"2022-06-02T08:24:56","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=446810"},"modified":"2022-06-02T10:27:43","modified_gmt":"2022-06-02T08:27:43","slug":"south-africas-top-isps-ranked","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/broadband\/446810-south-africas-top-isps-ranked.html","title":{"rendered":"South Africa’s top ISPs ranked"},"content":{"rendered":"

Cool Ideas continued its run as South Africa\u2019s top-rated Internet service provider (ISP), followed by Home Connect, Supersonic, Afrihost, and Axxess.<\/p>\n

The report is based on 246,185 speed tests and customer satisfaction ratings collected through the MyBroadband Speedtest app between 1 April 2022 and 31 May 2022.<\/p>\n

When users have finished performing a speed test, they can rate their satisfaction with their respective ISP.<\/p>\n

These ratings are collected and processed into a customer satisfaction rating, where a high percentage indicates a good customer experience.<\/p>\n

This methodology ensures that the ISP ratings are impartially generated directly from consumer votes.<\/p>\n

Cool Ideas topped the list of large ISPs with an average customer satisfaction rating of 86%.<\/p>\n

Cool Ideas has been dominating the ISP rankings and has won the coveted ISP of the Year award for the last two years.<\/p>\n

Home Connect finished second with an average customer satisfaction rating of 78%.<\/p>\n

Supersonic shot up the rankings and finished third with an average rating of 75%, followed by Afrihost and Axxess in fourth and fifth place.<\/p>\n

A few prominent ISPs recorded too few votes to be included in the main rankings and are shown in the second table.<\/p>\n

It should be noted that, because of the low number of votes, the average rating of ISPs in the second table is not necessarily an accurate reflection of their performance.<\/p>\n

A few large ISPs preferred not to provide the needed data to be included in the report. Therefore, they could not be listed in this comparison.<\/p>\n

Top ISPs in South Africa<\/h3>\n

The table below provides an overview of the average customer satisfaction ratings of prominent ISPs.<\/p>\n

The average speed per ISP is also listed. This information is not used in the ranking and is only provided for the sake of interest.<\/p>\n

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
South African ISP Ratings<\/span><\/strong><\/td>\n<\/tr>\n
ISP<\/strong><\/td>\nCustomer Satisfaction<\/strong><\/td>\nDownload Speed<\/strong><\/td>\nUpload Speed<\/strong><\/td>\nLatency<\/strong><\/td>\n<\/tr>\n
Cool Ideas<\/td>\n86%<\/strong><\/b><\/td>\n49.85 Mbps<\/td>\n51.03 Mbps<\/td>\n31.01 ms<\/td>\n<\/tr>\n
Home Connect<\/td>\n78%<\/strong><\/b><\/td>\n43.51 Mbps<\/td>\n45.23 Mbps<\/td>\n26.36 ms<\/td>\n<\/tr>\n
Supersonic<\/td>\n75%<\/strong><\/b><\/td>\n38.03 Mbps<\/td>\n41.39 Mbps<\/td>\n31.26 ms<\/td>\n<\/tr>\n
Afrihost<\/td>\n74%<\/strong><\/b><\/td>\n45.04 Mbps<\/td>\n38.97 Mbps<\/td>\n50.22 ms<\/td>\n<\/tr>\n
Axxess<\/td>\n74%<\/strong><\/b><\/td>\n41.95 Mbps<\/td>\n38.23 Mbps<\/td>\n33.52 ms<\/td>\n<\/tr>\n
MTN<\/td>\n72%<\/strong><\/b><\/td>\n22.64 Mbps<\/td>\n20.79 Mbps<\/td>\n120.32 ms<\/td>\n<\/tr>\n
Internet Solutions<\/td>\n72%<\/strong><\/b><\/td>\n20.23 Mbps<\/td>\n20.68 Mbps<\/td>\n68.18 ms<\/td>\n<\/tr>\n
Webafrica<\/td>\n71%<\/strong><\/b><\/td>\n37.88 Mbps<\/td>\n35.75 Mbps<\/td>\n32.18 ms<\/td>\n<\/tr>\n
Rain<\/td>\n68%<\/strong><\/b><\/td>\n50.57 Mbps<\/td>\n8.98 Mbps<\/td>\n84.78 ms<\/td>\n<\/tr>\n
Cell C<\/td>\n68%<\/strong><\/b><\/td>\n27.41 Mbps<\/td>\n26.37 Mbps<\/td>\n92.16 ms<\/td>\n<\/tr>\n
Vodacom<\/td>\n64%<\/strong><\/b><\/td>\n24.74 Mbps<\/td>\n19.00 Mbps<\/td>\n68.58 ms<\/td>\n<\/tr>\n
MWEB<\/td>\n62%<\/strong><\/b><\/td>\n31.00 Mbps<\/td>\n27.54 Mbps<\/td>\n46.88 ms<\/td>\n<\/tr>\n
Telkom<\/td>\n61%<\/strong><\/b><\/td>\n18.31 Mbps<\/td>\n13.44 Mbps<\/td>\n83.96 ms<\/td>\n<\/tr>\n
South African ISP Ratings – Smaller ISPs<\/span><\/strong><\/td>\n<\/tr>\n
ISP<\/strong><\/td>\nCustomer Satisfaction<\/strong><\/td>\nDownload Speed<\/strong><\/td>\nUpload Speed<\/strong><\/td>\nLatency<\/strong><\/td>\n<\/tr>\n
Cybersmart<\/td>\n98%<\/strong><\/td>\n69.92 Mbps<\/td>\n75.50 Mbps<\/td>\n27.08 ms<\/td>\n<\/tr>\n
Wirulink<\/td>\n96%<\/strong><\/td>\n23.28 Mbps<\/td>\n17.94 Mbps<\/td>\n58.91 ms<\/td>\n<\/tr>\n
Rocketnet<\/td>\n77%<\/strong><\/td>\n69.96 Mbps<\/td>\n74.85 Mbps<\/td>\n11.38 ms<\/td>\n<\/tr>\n
Metrofibre<\/td>\n77%<\/strong><\/td>\n70.13 Mbps<\/td>\n57.65 Mbps<\/td>\n22.61 ms<\/td>\n<\/tr>\n
Airmobile<\/td>\n72%<\/strong><\/td>\n32.61 Mbps<\/td>\n28.15 Mbps<\/td>\n92.73 ms<\/td>\n<\/tr>\n
Amobia<\/td>\n70%<\/strong><\/td>\n28.96 Mbps<\/td>\n28.27 Mbps<\/td>\n67.61 ms<\/td>\n<\/tr>\n
Accelerit<\/td>\n62%<\/strong><\/td>\n33.47 Mbps<\/td>\n37.21 Mbps<\/td>\n24.04 ms<\/td>\n<\/tr>\n
Megasurf<\/td>\n60%<\/strong><\/td>\n25.63 Mbps<\/td>\n33.36 Mbps<\/td>\n63.09 ms<\/td>\n<\/tr>\n
TRUSC<\/td>\n52%<\/strong><\/td>\n6.67 Mbps<\/td>\n5.20 Mbps<\/td>\n99.09 ms<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n
\n

Now read: South Africa\u2019s top ISP at the start of 2022 revealed<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

If you are looking for a new Internet service provider, here is a list of the top ISPs ranked according to customer satisfaction.<\/p>\n","protected":false},"author":23,"featured_media":446906,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[25307,35,58658,53051],"class_list":["post-446810","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-broadband","tag-cool-ideas","tag-headline","tag-home-connect","tag-supersonic"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/446810"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=446810"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/446810\/revisions"}],"predecessor-version":[{"id":446936,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/446810\/revisions\/446936"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/446906"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=446810"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=446810"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=446810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}