{"id":450706,"date":"2022-06-29T17:59:52","date_gmt":"2022-06-29T15:59:52","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=450706"},"modified":"2022-06-29T18:02:19","modified_gmt":"2022-06-29T16:02:19","slug":"dstv-streaming-app-issues-fixed-and-new-features-subscribers-can-expect","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/broadcasting\/450706-dstv-streaming-app-issues-fixed-and-new-features-subscribers-can-expect.html","title":{"rendered":"DStv streaming app issues fixed \u2014 and new features subscribers can expect"},"content":{"rendered":"

MultiChoice says it has resolved the issues on its DStv streaming app and promised that viewers could look forward to new features, including auto-play for next episodes in a series and a “continue watching” row.<\/p>\n

“The acknowledged causes of the streaming issues experienced by subscribers were fixed,” MultiChoice told MyBroadband.<\/p>\n

“In the case of any additional issues with DStv streaming, we request for customers to please contact our customer care team,” MultiChoice said.<\/p>\n

It also said it had incorporated new features into the platform and that it is adding more functionality soon.<\/p>\n

“Subscribers can look forward to auto-play for next episodes as well as a ‘continue watching row’ to pick up on where they left off previously watched content,” the broadcaster said.<\/p>\n

Prominent streaming services like Netflix and Amazon Prime Video offer similar features in their video player applications.<\/p>\n

These changes to DStv’s apps\u00a0come after MultiChoice announced it had refreshed its streaming platform<\/a><\/strong> in October 2021, intending to improve its viewers’ user experience.<\/p>\n

The update to the app included changes to the DStv app’s user interface \u2014 shifting the navigation menu to the left-hand side of the screen and merging its Live TV menu with the TV guide.<\/p>\n

However, it appeared to worsen the app’s performance<\/a><\/strong>, with DStv streaming subscribers taking to social media to voice their frustration at a slow \u2014 or completely unusable \u2014 user experience.<\/p>\n

\"\"<\/a>

One of the error messages viewers received after DStv’s streaming update went live<\/p><\/div>\n

Viewers complained that the update had made it difficult to stream even on high-bandwidth fibre connections, and several posts suggested DStv’s troubleshooting steps hadn’t helped.<\/p>\n

While complaints on Twitter appear to have dried up, there are still several posted on the Google Play Store each month.<\/p>\n

“For the millions that MultiChoice makes from its users every month, it is absolutely ridiculous that you cannot develop a fully functional app,” a frustrated subscriber recently said in a review.<\/p>\n

“I use this app on my TV box. And I always have issues with this app! All the other apps (Netflix, Showmax, Amazon) work perfectly fine, but for some reason, Dstv can’t develop a decent working app!” another said.<\/p>\n

DStv’s problems with its streaming platform haven’t been limited to just performance.<\/p>\n

In March 2022, the MultiChoice-owned broadcaster implemented a streaming limit<\/a><\/strong> that removed the capability to stream on multiple devices concurrently. It limited the number of streams to one.<\/p>\n

It had announced the change<\/a><\/strong> in February 2022, after which outraged subscribers threatened to boycott the broadcaster.<\/p>\n

Arguably, the most attractive aspect of DStv’s Premium packages is its live sports coverage. However, a MyBroadband analysis revealed that the streaming limit made it less competitive with international sports streaming services<\/a><\/strong>.<\/p>\n

\n

Now read: We tested indoor digital TV antennas and they failed to pick up a single channel<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

MultiChoice told MyBroadband that the issues with the DStv streaming app have now been fixed.<\/p>\n","protected":false},"author":341076,"featured_media":418374,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[24],"tags":[85,77214,35,475],"class_list":["post-450706","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-broadcasting","tag-dstv","tag-dstv-streaming","tag-headline","tag-multichoice"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/450706"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341076"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=450706"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/450706\/revisions"}],"predecessor-version":[{"id":450748,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/450706\/revisions\/450748"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/418374"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=450706"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=450706"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=450706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}