A cooling system failure at MTN\u2019s Gallo Manor data centre has caused an extended outage affecting Afrihost\u2019s hosting services.<\/p>\n
Customers are complaining that their email services and websites hosted through Afrihost have been offline for upwards of thirty hours.<\/p>\n
Afrihost first notified customers about the outage at 18:46 on Wednesday, 29 June 2022.<\/p>\n
\u201cWe are currently experiencing a disruption in the data centre affecting our hosting environment, affected servers will experience limited to no access to the outside,\u201d its notice stated.<\/p>\n
\u201cOur technicians are looking at the problem and hope to have it resolved shortly. We apologise for any inconvenience that this may be causing.\u201d<\/p>\n
Afrihost\u2019s last update on the outage was posted at 09:07 on Thursday morning.<\/p>\n
\u201cOur engineers are still working on restoring connectivity to all the affected servers. We sincerely apologise for any inconvenience caused,\u201d it said.<\/p>\n
Frustrated users have taken to social media and emailed MyBroadband to voice their complaints.<\/p>\n
\u201cAfrihost servers have been down for more than 24 hours\u2026 Can\u2019t send you this email via my regular address for that reason. It\u2019s causing huge problems for people,\u201d one Afrihost customer told MyBroadband.<\/p>\n
\u201cPlease investigate this. Has it been a hack? It\u2019s been 30 hours now! What\u2019s going on @Afrihost?\u201d another asked<\/a><\/strong> on Twitter.<\/p>\n \u201cAre our emails going to be lost or recovered all we need to know?\u201d another<\/a><\/strong> wanted to know.<\/p>\n No estimated time to restore service was known at the time of publication.<\/p>\n MyBroadband contacted MTN for comment, and it confirmed the outage at its data centre.<\/p>\n \u201cMTN can confirm that one of its coolers at the Gallo Manor data centre was impacted following a power outage on Wednesday afternoon,” an MTN South Africa spokesperson said.<\/p>\n \u201cHowever, the cooling system is redundant and therefore did not fully shut down and was in fact fully restored within 45 minutes. MTN is liaising with customers to investigate any impact on their operations.\u201d<\/p>\n Update (Friday, 1 July 2022 at 12:00)<\/strong> \u2014 Afrihost said that by noon on Friday, its team had recovered 9.3% of affected servers. It encouraged clients to visit the Afrihost Network Status<\/a><\/strong> page for updates about the outage.<\/p>\n Problems at a major data centre has caused an extended outage for Afrihost customers.<\/p>\n","protected":false},"author":15,"featured_media":449046,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[1669,35,42],"class_list":["post-450956","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-hosting","tag-afrihost","tag-headline","tag-mtn"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/450956"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=450956"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/450956\/revisions"}],"predecessor-version":[{"id":450986,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/450956\/revisions\/450986"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/449046"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=450956"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=450956"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=450956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nNow read: Afrihost cuts Vumatel fibre prices and launches 500Mbps package<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"