Most users flagged their issues as being related to online and mobile banking, as well as mobile login.<\/p>\n
On Twitter, numerous users reported<\/strong><\/a> being unable to log in to their Internet banking or mobile app.<\/p>\n Several FNB customers also complained they could not transact online or at physical pay points.<\/p>\n An FNB Premier customer in the MyBroadband office received the following message when trying to log in to the mobile app on an Android smartphone:<\/p>\n Your request cannot be processed. System currently unavailable. Please try again later.<\/em><\/p>\n A screenshot of the message is shown below.<\/p>\n The same customer was able to log in to his Internet banking profile but was presented with a notice stating that FNB was performing maintenance and that functionality was limited.<\/p>\n The bank also advised against performing transactions as they would not be reflected immediately, which could lead to duplication.<\/p>\n The customer also noticed the balance sections of his accounts were not reflecting any amounts, although his “Available balance” reflected accurately.<\/p>\n FNB acknowledged it had “limited functionality” on its digital channels in a post on its Twitter page<\/strong><\/a> at 12:54 PM.<\/p>\n “We sincerely apologise for the limited functionality on our digital channels. Our IT teams are working hard to urgently restore full functionality on the affected channels.”<\/p>\n It provided the same response to a query sent by MyBroadband.<\/p>\n An FNB support agent advised<\/strong><\/a> one of the impacted customers that cellphone banking was working normally.<\/p>\n The graph below shows the increase in reports of issues with FNB on Downdetector on Friday, 1 July 2022.<\/p>\n FNB says its IT teams have restored all the affected services and that customers should be able to access them normally.<\/p>\n “FNB sincerely apologises to customers who were unable to access full functionality on our digital channels and some card services earlier today,” the bank said.<\/p>\n “Any customer who continues to experience issues with our services can contact us directly for assistance.”<\/p>\n FNB has been hit by a major outage affecting its Internet banking, mobile app, and card transactions.<\/p>\n","protected":false},"author":341042,"featured_media":425276,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[10106],"tags":[60385,70405,59487,1313,35],"class_list":["post-451020","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","tag-banking-apps","tag-banking-outage","tag-downdetector","tag-fnb","tag-headline"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/451020"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341042"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=451020"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/451020\/revisions"}],"predecessor-version":[{"id":451068,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/451020\/revisions\/451068"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/425276"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=451020"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=451020"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=451020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"\"](\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2022\/07\/FNB-app-down-400x533.jpg\")
<\/a><\/p>\n![\"\"](\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2022\/07\/FNB-downtime-.jpg\")
<\/a><\/p>\n
\nUpdate \u2014 Friday 16:16<\/h3>\n
Now read: FNB launches huge fuel rewards boost as South Africa faces petrol price hike<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"