Several customers from Cape Town and Bloemfontein reported they could not use mobile data.<\/p>\n
One subscriber in Kenwyn in Cape Town said the issue started around midnight.<\/p>\n
Several customers were complaining about the same problems on Twitter.<\/p>\n
“Your Internet is not working in Stellenbosch, cannot connect to WhatsApp to log a fault. Cannot buy mobile data using the banking app, no Internet,” one user posted.<\/p>\n
The graph below shows the increase in reports about issues on MTN’s network in South Africa on Thursday morning.<\/p>\n
Interestingly, Downdetector also showed Capitec bank experiencing issues around the same time.<\/p>\n MyBroadband tested logging into Capitec’s app from Gauteng. It failed on an MTN connection but worked when connected to other networks.<\/p>\n This suggests MTN’s network problems may affect customers elsewhere in the country when trying to access specific services.<\/p>\n MyBroadband contacted the operator for feedback on the outage, and it said the issues would be resolved within the next 30 minutes.<\/p>\n “MTN can confirm that we experienced some downtime in the Western Cape and Free State due to urgently planned repair work,” said MTN corporate affairs executive Jacqui O’Sullivan.<\/p>\n “Teams are busy with the rollback on work done, and we anticipate that all impacted areas will be back online within the next 30 minutes [10:40].”<\/p>\n MTN apologised to affected customers.<\/p>\n “The work was urgently required to ensure we can maintain the high quality performance that our customers receive on our network.”<\/p>\n An MTN spokesperson had previously told Fin24<\/a><\/strong> on Thursday morning its network would be fully operational by 09:20.<\/p>\n MTN customers in the Free State and Western Cape have complained that they are unable to use mobile data services on the operator’s network on Thursday morning.<\/p>\n","protected":false},"author":23,"featured_media":434690,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[59487,35,3610,25855,42,59663],"class_list":["post-455401","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-downdetector","tag-headline","tag-mobile-data","tag-mobile-internet","tag-mtn","tag-network-outage"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/455401"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=455401"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/455401\/revisions"}],"predecessor-version":[{"id":455407,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/455401\/revisions\/455407"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/434690"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=455401"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=455401"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=455401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"\"](\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2022\/08\/MTN-outages_Downdetector_4-August-2022.jpg\")
<\/a><\/p>\n
\nNow read: Telkom Mobile makes less money \u2014 wants to be cheaper than Vodacom and MTN<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"