Capitec spokesperson Francois Viviers has confirmed that all of the bank’s digital channels are online again, and any delayed payments should now have been processed.<\/p>\n
The bank added that it will refund all banking fees that were incurred due to the downtime.<\/p>\n
“We know we’ve let our clients down and we sincerely apologise,” said Viviers.<\/p>\n
“This was an internal infrastructure issue, and we want to assure our clients that their money and data are safe with us, as always.”<\/p>\n
“We have never experienced an issue of this magnitude and will continue to do our best to ensure that this does not happen again,” he added.<\/p>\n
Viviers explained that the bank is implementing system upgrades and tests to support this.<\/p>\n
This follows a period of approximately 40 hours<\/strong><\/a> where Capitec’s digital channels were unavailable to the bank’s customers.<\/p>\n The bank explained that this was “to ensure a sustainable recovery after one of its banking system databases slowed down sporadically.”<\/p>\n Customers could not access the banking app, USSD, and internet banking, but could still access their money at point-of-sales and ATMs.<\/p>\n Capitec spokesperson Francois Viviers has confirmed that all of the bank’s digital channels are online again, and any delayed payments should now have been processed.<\/p>\n","protected":false},"author":341039,"featured_media":413114,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[10106],"tags":[70405,5334],"class_list":["post-455669","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","tag-banking-outage","tag-capitec"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/455669"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341039"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=455669"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/455669\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/413114"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=455669"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=455669"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=455669"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Now read: South Africa\u2019s top banks are warning about these banking scams<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"