{"id":460251,"date":"2022-09-13T13:08:25","date_gmt":"2022-09-13T11:08:25","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=460251"},"modified":"2022-09-13T16:27:07","modified_gmt":"2022-09-13T14:27:07","slug":"what-to-consider-when-choosing-a-cloud-pbx-provider","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cloud-hosting\/460251-what-to-consider-when-choosing-a-cloud-pbx-provider.html","title":{"rendered":"What to consider when choosing a cloud PBX provider"},"content":{"rendered":"

When choosing a Cloud Private Branch Exchange (PBX) provider, the most important aspects to consider include business alignment, the level of support provided, number portability, and pricing.<\/p>\n

MyBroadband asked Switch Telecom, Euphoria, and Vox Telecom what factors were most important to weigh when deciding on a Cloud PBX provider in South Africa.<\/p>\n

Managing director at Switch Telecom, Shannon Swanepoel, said businesses should avoid signing long-term contracts and ensure they choose a scalable Cloud PBX.<\/p>\n

“Make sure that there are no additional costs for standard features. Businesses should also select a cloud PBX that will scale as they grow,” she said.<\/p>\n

“Access to a management portal is also important. This will allow any business owner the ability to take control of their company communications, particularly after-hours.”<\/p>\n

Swanepoel said businesses should find out who owns and manages the provider’s network and whether it is registered with the Number Portability Company.<\/p>\n

“Cloud PBX technology has advanced so much over the years that it’s often overwhelming to compare features and functionality,” she added.<\/p>\n

“The best providers have videos demonstrating what their system offers.”<\/p>\n

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Vox Telecom’s telephony division head Natalie van der Merwe also said selecting a Cloud PBX provider can be overwhelming.<\/p>\n

“Cloud PBX providers are a dime a dozen these days, and with the endless acronyms, disparate features, complex pricing structures, and technical jargon, it makes the decision of choosing the right vendor very overwhelming for customers,” she said.<\/p>\n

Van der Merwe explained that choosing a vendor well-aligned with your business goals is crucial, as this helps to implement a system that increases productivity and efficiency at a lower price.<\/p>\n

She provided a list of questions one should ask when considering a Cloud PBX provider:<\/p>\n