Rain has appointed Wipro as its customer support service provider and will outsource its call centre operations to the company from 1 November 2022.<\/p>\n
Call centre agents that Rain employs directly will be transferred to Wipro.<\/p>\n
Wipro is a New York Stock Exchange-listed company headquartered in Bangalore, India.<\/p>\n
Rain currently employs 150 people in Bryanston and 300 spread between offices in Johannesburg and Durban.<\/p>\n
MyBroadband learned of the company\u2019s plans when several concerned staff members contacted us to express fears about the change.<\/p>\n
Speaking on condition of anonymity, the staff members said Rain operations chief Conrad Leigh informed them on Tuesday, 6 September that the call centre is being outsourced.<\/p>\n
On Monday, the employees said they hadn\u2019t received documentation to explain what was happening and feared losing their jobs or having their salaries cut.<\/p>\n
Even if they kept their jobs for now, the staff were worried that Wipro would eventually lay them off.<\/p>\n
Rain has assured that these fears are unwarranted.<\/p>\n
\u201cOur team will continue to be based here in South Africa. We have ensured job security for our staff,\u201d a spokesperson for the company told MyBroadband.<\/p>\n
\u201cThis new partnership gives us access to global expertise and will bring specialised skills to the Rain customer service team,\u201d they said.<\/p>\n
\u201cAs you are aware, customer service is extremely important to Rain, and we have been working hard to improve it over the years.<\/p>\n
\u201cHowever, we recognise the value that specialised partners bring in ensuring that rain delivers on its goal to continuously improve its customer service.\u201d<\/p>\n
Rain said it conducted a thorough tender process and is proud to announce a partnership with Wipro.<\/p>\n
\u201cWipro is a global IT and BPO company, which specialises in not just BPO but also technology support with over 30 global centres across the globe, 247000+ employees and over 1400 active clients,\u201d the spokesperson said.<\/p>\n
\u201cWipro has been in South Africa since 2010, is a BBBEE level 2 contributor, and works with many top South African companies across various industries.\u201d<\/p>\n
One staff member told MyBroadband they wished Rain would offer them a voluntary retrenchment package, rather than face the uncertainty of what would happen a year after Wipro\u2019s takeover of the call centre.<\/p>\n
Rain said it is not retrenching\u00a0as it ensured that all staff would keep their jobs.<\/p>\n
News of Rain\u2019s call centre outsourcing comes after staff accused the company last year<\/strong><\/a> of pressuring them to move from Johannesburg to Cape Town.<\/p>\n Rain acknowledged that staff members were given the opportunity to move to Cape Town but denied allegations that anyone was pressured.<\/p>\n It also said no Johannesburg staff members would lose their jobs.<\/p>\n MyBroadband asked Rain again if it planned to shut down its Johannesburg offices in light of the Wipro outsourcing, and it responded with a simple \u201cno\u201d.<\/p>\n Rain is transferring its call centre staff to a multinational headquartered in India, but assures that it has ensured job security for its staff.<\/p>\n","protected":false},"author":15,"featured_media":458887,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[3],"tags":[81341,81339,35,43716,18823],"class_list":["post-460301","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecoms","tag-business-process-outsourcing-bpo","tag-conrad-leigh","tag-headline","tag-rain","tag-wipro"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/460301"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=460301"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/460301\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/458887"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=460301"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=460301"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=460301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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