{"id":461184,"date":"2022-09-20T13:29:45","date_gmt":"2022-09-20T11:29:45","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=461184"},"modified":"2022-09-20T13:32:16","modified_gmt":"2022-09-20T11:32:16","slug":"dstv-explains-why-disney-got-automatically-added-to-bills","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/broadcasting\/461184-dstv-explains-why-disney-got-automatically-added-to-bills.html","title":{"rendered":"DStv explains why Disney+ got automatically added to bills"},"content":{"rendered":"

MultiChoice has explained why it automatically added Disney+ subscriptions<\/a><\/strong> to the DStv packages of some of its customers on Monday.<\/p>\n

According to the broadcaster, the customers complaining about the automatic add-on had opted in for its DStv Rewards programme.<\/p>\n

That entitles them to three months of free Disney+ linked to their DStv account, which has now been added to their packages.<\/p>\n

The free trial is one of several Disney+ benefits offered to DStv customers due to a partnership between MultiChoice and Walt Disney Africa.<\/p>\n

DStv said these subscriptions will be valid until 18 December 2022, after which they will automatically be terminated unless customers choose to continue their Disney+ service.<\/p>\n

“Customers who wish to continue viewing Disney+ will need to either opt-in or reactivate the product on self-service,” MultiChoice stated. “This has now been communicated to all affected.”<\/p>\n

The clarification comes after numerous DStv customers complained about Disney+ being added to their DStv bills on Monday, 19 September 2022, without their consent.<\/p>\n

The screenshot below shows the email and SMS notifications sent to the impacted customers.<\/p>\n

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Customers’ frustration was likely due to DStv’s not mentioning the free trial, suggesting subscribers would be charged for the service.<\/p>\n

The fact that the message thanked users for adding the subscription to their bill also implied the add-on was due to action on their part, raising concerns that users’ accounts had been compromised.<\/p>\n

In addition, several customers complained that DStv support agents could not help them with removing the packages even after spending several minutes on the phone with the customer care centre.<\/p>\n

Some customers had since posted screenshots of their MyDStv profiles, showing the subscription listed on their transaction history.<\/p>\n

However, the amount for the subscription stated “R0.00”, supporting MulitChoice’s statement that the subscription was free.<\/p>\n

\"\"<\/a><\/p>\n

Despite clarifying that the add-on was free, several more DStv customers have complained about MultiChoice signing them up for Disney+ without permission.<\/p>\n

MyBroadband asked MultiChoice whether it notified customers that the Disney+ free trial period would automatically start on a specific date when customers signed up for DStv Rewards.<\/p>\n

The company did not provide further feedback on this by the time of publication.<\/p>\n

\n

Now read: DStv Premium and Compact bleeds subscribers as MultiChoice hikes prices every year<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

According to the broadcaster, the customers complaining about the automatic add-on had opted in for its DStv Rewards programme.<\/p>\n","protected":false},"author":341042,"featured_media":441930,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[24],"tags":[12857,85,78366,35,475],"class_list":["post-461184","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-broadcasting","tag-disney","tag-dstv","tag-dstv-rewards","tag-headline","tag-multichoice"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/461184"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341042"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=461184"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/461184\/revisions"}],"predecessor-version":[{"id":461222,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/461184\/revisions\/461222"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/441930"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=461184"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=461184"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=461184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}