{"id":46186,"date":"2012-03-20T20:07:57","date_gmt":"2012-03-20T18:07:57","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=46186"},"modified":"2012-03-22T10:24:32","modified_gmt":"2012-03-22T08:24:32","slug":"fnb-downtime-causes-user-backlash","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/business\/46186-fnb-downtime-causes-user-backlash.html","title":{"rendered":"FNB downtime causes user backlash"},"content":{"rendered":"<p><a title=\"First National Bank (FNB)\" href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php\/307757-FNB-First-National-Bank\">First National Bank (FNB)<\/a> experienced downtime today, causing a backlash from customers on social media platforms like Twitter.<\/p>\n<p>&#8220;Nothing is working, atms, internet banking, cellphone banking, pos machines nothing!&#8221; said one MyBroadband member. &#8220;Why don&#8217;t they use incontact to notify their customers that something is wrong? My wife was also embarrassed at the pharmacy,&#8221; said another.<\/p>\n<p>The official FNB representative on Twitter confirmed that \u201call FNB systems have been down since 5pm. Working to get back up and running tonite [sic] still. Apologies for your pain\u201d.<\/p>\n<p>Around 19:00 FNB CEO <a title=\"Michael Jordaan\" href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php\/399571-Michael-Jordaan\">Michael Jordaan<\/a> said that they were still struggling to get their online and cellphone banking online. \u201cCards, point-of-sale and ATMs should all be working smoothly though,\u201d Jordaan said on <a title=\"Twitter\" href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php\/359584-Twitter\">Twitter<\/a>.<\/p>\n<p>Jordaan explained that the source of the downtime was a power failure in Randburg, with the added problem of backup power failure.<\/p>\n<p><a title=\"Raj Makanjee\" href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php\/415040-Raj-Makanjee\">Raj Makanjee<\/a>, the bank&#8217;s chief information officer, said the error occurred around 5pm.<\/p>\n<p><strong>Related articles<\/strong><\/p>\n<p><a title=\"FNB downtime\" href=\"http:\/\/mybroadband.co.za\/news\/business\/42929-fnb-online-banking-downtime-frustrates-users.html\"><strong>FNB online banking downtime frustrates users<\/strong><\/a><\/p>\n<p><a title=\"FNB website downtime\" href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php\/414656-FNB-website-down\"><strong>FNB website downtime<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>First National Bank customers voice their frustration after the bank\u2019s online systems crash<\/p>\n","protected":false},"author":23,"featured_media":36548,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[19],"tags":[1313,35,6204,405],"class_list":["post-46186","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-fnb","tag-headline","tag-michael-jordaan","tag-twitter"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/46186"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=46186"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/46186\/revisions"}],"predecessor-version":[{"id":46188,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/46186\/revisions\/46188"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/36548"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=46186"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=46186"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=46186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}