“Been unable to use my phone’s Internet services, my one and only social media network (Twitter) because of some funny @mtnza <\/span>issues!” one user on Twitter complained.<\/p>\n “@MTNza, what’s happening with the network? Are you guys okay there? We’re not connected,” another said.<\/p>\n “Is MTN data down? All devices with MTN not connecting,” a third user stated.<\/p>\n Several users from other African countries \u2014 including Nigeria \u2014 also complained about connectivity problems.<\/p>\n South African Internet service providers that sell LTE products on MTN’s network confirmed they were investigating the issue.<\/p>\n These included Afrihost, RSAWeb, Supersonic, and Vox.<\/p>\n “We are investigating reports of no connectivity affecting clients on our fixed LTE and MTN mobile network,” Afrihost said.<\/p>\n “We are working on identifying and resolving this issue as quickly as possible.”<\/p>\n RSAWeb said it was observing a national MTN network outage affecting LTE and fixed-LTE services and that its engineers were investigating.<\/p>\n The graph below from Downdetector shows the surge in complaints relating to MTN network issues on Wednesday.<\/p>\n MyBroadband asked MTN for comment on the apparent outage.<\/p>\n MTN South Africa executive for corporate affairs, Jacqui O’Sullivan, confirmed the operator was aware of the issue and was urgently attending to it.<\/p>\n O’Sullivan said the operator required more time to gather additional information with regards to the outage’s extent, cause, and an estimated time to restoration.<\/p>\n MyBroadband will update this article with further details as soon as received.<\/p>\n O’Sullivan said the issue was resolved and the network was returning to normal performance.<\/p>\n “MTN would like to apologise to its customers for the network interruptions 4G and 5G some users may have experienced earlier today,” O’Sullivan said.<\/p>\n “Investigations are underway into what caused the intermittent interruptions, which affected certain VoLTE calls, some mobile calls and some data connections.”<\/p>\n “We thank our customers for their patience and appreciate their ongoing support.”<\/p>\n MTN users across South Africa reported the operator’s data network was slow or offline for several hours on Wednesday, 12 October 2022.<\/p>\n","protected":false},"author":341042,"featured_media":454813,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[1669,59487,35,2490,3610,42,3398],"class_list":["post-464199","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-afrihost","tag-downdetector","tag-headline","tag-lte","tag-mobile-data","tag-mtn","tag-rsaweb"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/464199"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341042"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=464199"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/464199\/revisions"}],"predecessor-version":[{"id":464243,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/464199\/revisions\/464243"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/454813"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=464199"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=464199"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=464199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"\"](\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2022\/10\/MTN-outage-on-Downdetector_12-October-2022.jpg\")
<\/a><\/p>\nUpdate \u2014 15:23<\/h2>\n
\nNow read: MTN’s mobile network trounces Vodacom and Telkom<\/a><\/h2>\n<\/div>\n","protected":false},"excerpt":{"rendered":"