{"id":466019,"date":"2022-10-25T10:03:29","date_gmt":"2022-10-25T08:03:29","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=466019"},"modified":"2022-10-25T14:44:01","modified_gmt":"2022-10-25T12:44:01","slug":"whatsapp-is-offline","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/internet\/466019-whatsapp-is-offline.html","title":{"rendered":"WhatsApp back online after two-hour outage"},"content":{"rendered":"

Thousands of WhatsApp users across the world have reported they were unable to send and receive messages on Tuesday morning, suggesting the popular chat platform was suffering a major outage.<\/p>\n

The WhatsApp Downdetector page showed a surge in user reports in South Africa<\/a><\/strong> and abroad from around 09:00 (SAST).<\/p>\n

A WhatsApp spokesperson said the company was aware that “some people” were having trouble sending messages and that it was working to restore the service for everyone as quickly as possible.<\/p>\n

Several MyBroadband staff members and readers were unable to send or receive messages using the WhatsApp Android, iOS, or desktop apps.<\/p>\n

Attempting to do so would only show the loading clock icon next to the message, indicating it had not finished sending.<\/p>\n

On the desktop app, one staff member was getting a “Connecting to WhatsApp” error, as shown below.<\/p>\n

\"\"<\/a><\/p>\n

Selecting the “Retry Now” button did not resolve the issue.<\/p>\n

Another staff member received a notification from WhatsApp that he might have unread messages, but did not see any when opening the app.<\/p>\n

The graph below from Downdetector shows the increase in reports of problems using WhatsApp in South Africa on Tuesday, 25 October 2022.<\/p>\n

\"\"<\/a><\/p>\n

At 10:00 on Tuesday, Meta Platforms updated its WhatsApp Business API status page<\/a><\/strong> to acknowledge the disruption.<\/p>\n

“We are aware of major disruptions impacting the ability to send messages via the WhatsApp Business Platform. Our teams are working to mitigate the issue,” it stated.<\/p>\n

The outage is affecting WhatsApp’s cloud API and on-premises solution.<\/p>\n

Update \u2014 Services restored<\/h2>\n

At around 11:38, about two and a half hours after users first reported the issue, a WhatsApp spokesperson told MyBroadband it had been resolved.<\/p>\n

Users started reporting that WhatsApp was back online from around 11:00.<\/p>\n

\u201cWe\u2019ve fixed the issue and apologise for any inconvenience,\u201d the spokesperson said.<\/p>\n

They did not provide more details on the cause of the outage.<\/p>\n

\n

Now read: WhatsApp working on big changes to Groups<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"

Thousands of WhatsApp users across the world have reported they were unable to send and receive messages on Tuesday morning.<\/p>\n","protected":false},"author":341042,"featured_media":464835,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[18],"tags":[73802,59487,2956,161,35,8839,73842,923,2594],"class_list":["post-466019","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-internet","tag-chat-apps","tag-downdetector","tag-downtime","tag-facebook","tag-headline","tag-instant-messaging","tag-meta-platforms","tag-outage","tag-whatsapp"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/466019"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341042"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=466019"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/466019\/revisions"}],"predecessor-version":[{"id":466027,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/466019\/revisions\/466027"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/464835"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=466019"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=466019"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=466019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}