{"id":470205,"date":"2022-11-22T09:27:07","date_gmt":"2022-11-22T07:27:07","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=470205"},"modified":"2022-11-22T19:06:59","modified_gmt":"2022-11-22T17:06:59","slug":"big-mtn-data-outage","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/470205-big-mtn-data-outage.html","title":{"rendered":"Big MTN data outage"},"content":{"rendered":"

MTN customers have reported they cannot access the Internet on the operator’s mobile and fixed-LTE networks for several hours on Tuesday morning.<\/p>\n

MTN South Africa’s Downdetector page<\/strong><\/a> showed a significant increase in reports of issues on its network from around 07:00 AM.<\/p>\n

Most users that submitted reports said they either had no signal or were experiencing a problem with their mobile Internet.<\/p>\n

Twitter was also filled with complaints from numerous unhappy MTN customers across the country.<\/p>\n

“I can’t use my mobile data at all. I have to rely on Wi-Fi. This is not acceptable,” said one user<\/strong><\/a>.<\/p>\n

“Is there a problem with the network today? I keep getting disconnected from the Internet,” another asked<\/a><\/strong>.<\/p>\n

The graph below shows the surge in complaints about MTN’s network on Downdetector on Tuesday, 22 November 2022.<\/p>\n

\"\"<\/a><\/p>\n

In MyBroadband’s own testing, we could not use the data connection on an MTN mobile SIM, while an MTN fixed-LTE package was also offline.<\/p>\n

Calls and SMSs appeared to be unaffected by the issue.<\/p>\n

Several prominent ISPs that resell packages on MTN’s network \u2014 including Afrihost<\/strong><\/a> and Axxess<\/strong><\/a> \u2014 confirmed they were aware of the problems on their dedicated outages pages.<\/p>\n

“We are aware of a connectivity problem affecting LTE and mobile clients,” Afrihost said in an update published at 08:09 AM. “Engineers [are] looking at the problem and hope to have it resolved soon.”<\/p>\n

At 08:42 AM, Axxess said it had received reports of users experiencing intermittent to no connectivity on their MTN mobile data and fixed-LTE services.<\/p>\n

“We are currently investigating with MTN and working on restoring services as soon as possible,” Axxess stated.<\/p>\n

Below is the update on the state of the MTN network on Afrihost’s outage tracker page.<\/p>\n

\"\"<\/a><\/p>\n

In response to complaints from customers on Twitter, MTN said<\/strong><\/a> it had already identified the issue, and its engineers were working to resolve it.<\/p>\n

This incident is at least the third major outage MTN has suffered in the past few months.<\/p>\n

On 4 August 2022<\/strong><\/a>, the operator’s data network went down in the Free State and Western Cape provinces for over nine hours.<\/p>\n

Then, on 12 October 2022<\/strong><\/a>, the MTN data network was slow or offline for users across the country for around three hours.<\/p>\n

Update \u2014 11:00<\/h2>\n

MTN confirmed to MyBroadband that there was a fault on its network and apologised to impacted customers for the inconvenience caused.<\/p>\n

“Our engineers are attending to the matter with the aim of restoring connectivity as soon as possible,” the operator said.<\/p>\n

Update \u2014 18:00<\/h2>\n

In a second update at the end of the day, MTN explained the fault occurred during a network component upgrade.<\/p>\n

“This had resulted in intermittent connectivity issues,” MTN said.<\/p>\n

“However, this has now been resolved and connectivity has been restored.”<\/p>\n

\n

Now read: Disappearing data on Vodacom and Cell C \u2014\u00a03G vs 4G<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"

Numerous customers have reported MTN’s mobile and fixed-LTE data networks have been offline for several hours on Tuesday morning.<\/p>\n","protected":false},"author":341042,"featured_media":462132,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[1669,1765,59487,35,33997,42,1745,59663],"class_list":["post-470205","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-afrihost","tag-axxess","tag-downdetector","tag-headline","tag-mobile-networks","tag-mtn","tag-network-downtime","tag-network-outage"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/470205"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341042"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=470205"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/470205\/revisions"}],"predecessor-version":[{"id":470249,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/470205\/revisions\/470249"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/462132"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=470205"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=470205"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=470205"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}