{"id":470357,"date":"2022-11-22T19:33:41","date_gmt":"2022-11-22T17:33:41","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=470357"},"modified":"2022-11-22T19:35:33","modified_gmt":"2022-11-22T17:35:33","slug":"mtn-explains-8-hour-data-network-outage","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/470357-mtn-explains-8-hour-data-network-outage.html","title":{"rendered":"MTN explains 8-hour data network outage"},"content":{"rendered":"

MTN says that a fault developed on its network after an upgrade, causing intermittent outages for data customers on Tuesday.<\/p>\n

\u201cFollowing an upgrade on a part of the MTN network last night, a fault developed this morning, resulting in some intermittent connectivity issues today,\u201d MTN stated<\/a><\/strong>.<\/p>\n

\u201cThe fault has been repaired and MTN apologises to any customers that may have been inconvenienced by this matter.\u201d<\/p>\n

From around 07:00 on 22 November, MTN subscribers started reporting that they could not access the Internet on the operator\u2019s mobile and fixed-LTE networks.<\/p>\n

Real-time problem and outage monitoring site Downdetector showed
\nelevated levels of complaints until around 15:00.<\/p>\n

Problem reports dropped off sharply from 15:15 and remained relatively high at 19:00.<\/p>\n

Some ongoing complaints include customers who use MVNO services on MTN\u2019s network, like Afrihost Air Mobile and Axxess.<\/p>\n

\u201cAny update on hosted LTE networks e.g. Afrihost? MTN mobile working fine but Afrihost LTE connected w\/o Internet\u2026\u201d one person said<\/a><\/strong> on Twitter.<\/p>\n

\"\"<\/a>

Source: Downdetector<\/p><\/div>\n

Afrihost\u2019s network status page<\/a><\/strong> said that as of 18:16, MTN engineers were still working on resolving the outage.<\/p>\n

Axxess\u2019s network status page also indicated<\/a><\/strong> that the outage had not yet been fully resolved.<\/p>\n

\u201cJust signed my contract with MTN today and this certainly leaves a bitter taste. Still NO network in my area,\u201d another Twitter user said<\/a><\/strong>.<\/p>\n

\u201cLiterally lost business during this outage! Poor poor service MTN,\u201d said<\/a><\/strong> another.<\/p>\n

This incident is at least the third major outage MTN suffered in the past four months.<\/p>\n

On 4 August 2022, the operator\u2019s data network went down in the Free State and Western Cape provinces for over nine hours<\/strong><\/a>.<\/p>\n

On 12 October 2022, the MTN data network was slow or offline<\/strong><\/a> for users across the country for around three hours.<\/p>\n

\n

Now read: Disappearing data on Vodacom and Cell C \u2014 3G vs 4G<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"

Intermittent connectivity issues plagued MTN\u2019s data network on Tuesday.<\/p>\n","protected":false},"author":15,"featured_media":454813,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[1669,1765,35,42,59663],"class_list":["post-470357","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-afrihost","tag-axxess","tag-headline","tag-mtn","tag-network-outage"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/470357"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=470357"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/470357\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/454813"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=470357"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=470357"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=470357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}