{"id":470377,"date":"2022-11-23T08:58:19","date_gmt":"2022-11-23T06:58:19","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=470377"},"modified":"2022-11-23T10:57:31","modified_gmt":"2022-11-23T08:57:31","slug":"mtn-network-problems-continue-into-second-day","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/470377-mtn-network-problems-continue-into-second-day.html","title":{"rendered":"MTN network problems continue into second day"},"content":{"rendered":"

Several MTN customers have continued to report issues with their Internet connectivity for a second day following an upgrade-induced fault on the operator’s network.<\/p>\n

Scores of customers reported<\/strong><\/a> that they could not use mobile data or had intermittent connectivity for eight hours on Tuesday, 22 November 2022.<\/p>\n

In a statement in the evening<\/strong><\/a>, the company explained the issue occurred after an upgrade on a part of its network.<\/p>\n

“The fault has been repaired and MTN apologises to any customers that may have been inconvenienced by this matter,” MTN said.<\/p>\n

However, from around 07:00 AM on Wednesday, 23 November 2022, it appeared that pockets of MTN users were still having problems.<\/p>\n

After a rapid decline in reports on Downdetector by Tuesday evening, there was a slight uptick<\/strong><\/a> from just after 05:00 AM on Wednesday.<\/p>\n

Most of the reports were flagged with “Mobile Internet” being the problem, followed by “No Signal”.<\/p>\n

The screenshot below shows reports of problems with MTN services on Downdetector over the past 24 hours.<\/p>\n

\"\"<\/a><\/p>\n

A quick test by MyBroadband showed intermittent or slow connectivity on an Afrihost Fixed-LTE connection running on MTN’s network in Centurion.<\/p>\n

Several other MyBroadband readers using MTN mobile broadband products as their primary home connections reported they had no connectivity whatsoever.<\/p>\n

Twitter also showed several complaints from MTN mobile and fixed-LTE customers in several parts of the country.<\/p>\n

“My phone says I have data [signal] but nothing is working,” one user stated.<\/p>\n

“Your mobile network is still not working properly\u2026 needing to rely on Wi-Fi just to be able to let you know this,” a second said<\/a><\/strong>.<\/p>\n

“My network is still down. When will this be completely fixed? I have clients needing to contact me and my daughter’s school will not be able to get hold of me if there is an emergency,” a third user complained<\/strong><\/a>.<\/p>\n

MTN’s support team on Twitter blamed the issues on load-shedding preventing mobile tower batteries from recharging sufficiently to continue providing coverage during power outages.<\/p>\n

MyBroadband asked MTN for comment on the latest issues but did not immediately receive feedback to our queries.<\/p>\n

Update \u2014 10:41<\/h2>\n

MTN told MyBroadband its network traffic trends were following historic patterns, suggesting it was not seeing any issues on the network on its side.<\/p>\n

“The network has stabilised and we are continuing to optimise and monitor but no new incidents have occurred,” the operator said.<\/p>\n

It acknowledged that the current load-shedding presented an additional challenge, but that issues relating to this would be more localised.<\/p>\n

\n

Now read: MTN fights SARS potentially double-dipping VAT on airtime<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"

Several MTN customers have continued to report issues with their Internet connectivity for a second day following an upgrade-induced fault on the operator’s network.<\/p>\n","protected":false},"author":341042,"featured_media":467897,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[59487,35,3610,33997,42,63389,59663],"class_list":["post-470377","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-downdetector","tag-headline","tag-mobile-data","tag-mobile-networks","tag-mtn","tag-mtn-fixed-lte","tag-network-outage"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/470377"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341042"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=470377"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/470377\/revisions"}],"predecessor-version":[{"id":470421,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/470377\/revisions\/470421"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/467897"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=470377"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=470377"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=470377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}