{"id":480933,"date":"2023-02-20T10:16:38","date_gmt":"2023-02-20T08:16:38","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=480933"},"modified":"2023-02-20T11:05:49","modified_gmt":"2023-02-20T09:05:49","slug":"openserve-network-problems","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/fibre\/480933-openserve-network-problems.html","title":{"rendered":"Openserve network problems"},"content":{"rendered":"<p>Some Openserve customers in the Gauteng region may be experiencing downtime or degraded performance due to a problem on the network.<\/p>\n<p>Internet service provider Supersonic informed subscribers about the issue in an SMS message on Monday.<\/p>\n<p>\u201cOpenserve suspects an outage on their network affecting internet services in [the] Gauteng region,\u201d it stated.<\/p>\n<p>\u201cTheir engineers are currently investigating. We will keep you updated.\u201d<\/p>\n<p>Outage tracker <strong><a href=\"https:\/\/downdetector.co.za\/status\/openserve\/\" target=\"_blank\" rel=\"noopener\">Downdetector<\/a><\/strong> shows a surge in reports for Openserve starting at around 06:30.<\/p>\n<p>\u201cI have no connection since 2am, Randburg area,\u201d one user <strong><a href=\"https:\/\/twitter.com\/Heman13719700\/status\/1627550137001050112\" target=\"_blank\" rel=\"noopener\">reported<\/a><\/strong> on Twitter.<\/p>\n<p>\u201cNo internet connection in Marlboro [since 4am],\u201d another <strong><a href=\"https:\/\/twitter.com\/nabellz_\/status\/1627539924768497666\" target=\"_blank\" rel=\"noopener\">said<\/a><\/strong>.<\/p>\n<p>However, Openserve has denied that there is a problem with its network in Gauteng.<\/p>\n<p>\u201cOpenserve does not have an issue with its network in Gauteng and has sound business continuity plans in place to mitigate against the severe effects of prolonged load-shedding,\u201d the fibre network operator told MyBroadband.<\/p>\n<p>\u201cOpenserve has embarked on emergency initiatives to ensure higher network resilience, despite the onslaughts of rolling power outages.\u201d<\/p>\n<p>These include real-time monitoring of network exchange buildings.<\/p>\n<p>\u201cOpenserve\u2019s Major Incident Management Centre situated in our state-of-the-art Network Operation Centre (NOC) manages and co-ordinates all network-related events and activities on a 24&#215;7 basis,\u201d it said.<\/p>\n<p>\u201cWe work around the clock to ensure minimal disruption for our customers; however, the longer we are in stage 5 and 6 load-shedding, if the batteries do not get enough time to recharge for the next cycle, customers could experience poor connectivity.\u201d<\/p>\n<p><a  data-lightbox=\"post-image\" href=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2023\/02\/Openserve-outage-spike-at-10am-20-February-2023.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-480943\" src=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2023\/02\/Openserve-outage-spike-at-10am-20-February-2023.jpg\" alt=\"\" width=\"759\" height=\"316\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2023\/02\/Openserve-outage-spike-at-10am-20-February-2023.jpg 759w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2023\/02\/Openserve-outage-spike-at-10am-20-February-2023-600x250.jpg 600w\" sizes=\"(max-width: 759px) 100vw, 759px\" \/><\/a><\/p>\n<p>In addition to an outage in Gauteng, Afrihost reports that Openserve informed them of an outage affecting East London since Sunday morning.<\/p>\n<p>Last week, Telkom told shareholders \u201cvarious initiatives are underway\u201d to <a href=\"https:\/\/mybroadband.co.za\/news\/fibre\/480383-telkom-wants-to-sell-part-of-fibre-giant-openserve.html\"><strong>sell a minority stake in Openserve<\/strong><\/a>.<\/p>\n<p>Openserve is Telkom\u2019s wholesale and networks division that was separated into its own legal entity on 1 September 2022.<\/p>\n<p>Telkom said it had received several unsolicited approaches for Openserve.<\/p>\n<p>\u201c[Telkom] is currently undertaking a market-sounding exercise to test the breadth of interest for this deemed to be core business of Telkom,\u201d it said.<\/p>\n<p>\u201cWith adequate interest, a formal process will be launched by the end of the 2023 financial year.\u201d<\/p>\n<hr \/>\n<h2 class=\"my-4\">Now read: <a href=\"https:\/\/mybroadband.co.za\/news\/fibre\/480555-metrofibres-strange-fibre-price-changes-big-announcements-coming-soon.html\">MetroFibre\u2019s strange fibre price changes \u2014 big announcements coming soon<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Internet service provider Supersonic has informed subscribers about a widespread outage on Openserve&#8217;s network.<\/p>\n","protected":false},"author":15,"featured_media":462258,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28470],"tags":[35,33386,109],"class_list":["post-480933","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fibre","tag-headline","tag-openserve","tag-telkom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/480933"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=480933"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/480933\/revisions"}],"predecessor-version":[{"id":480937,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/480933\/revisions\/480937"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/462258"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=480933"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=480933"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=480933"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}