{"id":489221,"date":"2023-05-02T09:05:51","date_gmt":"2023-05-02T07:05:51","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=489221"},"modified":"2023-05-02T09:08:18","modified_gmt":"2023-05-02T07:08:18","slug":"vodacom-denies-poor-network-quality","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/489221-vodacom-denies-poor-network-quality.html","title":{"rendered":"Vodacom denies poor network quality"},"content":{"rendered":"

Despite objective network tests showing poor results<\/strong><\/a>, Vodacom denies failing to meet industry regulator Icasa\u2019s network quality standards.<\/p>\n

Icasa\u2019s End-user and Subscriber Charter Regulations sets strict standards for service levels for voice and data from South African telecommunications players.<\/p>\n

The regulations require mobile operators to achieve an Average Call Setup Success Ratio (CSSR) of 98% and an Average Dropped Call Ratio (DCR) of below 3%.<\/p>\n

It further requires an Average Call Setup Time (CST) of below 9 seconds and an Average Speech Quality Mean Opinion Score (MOS) of higher than 3.<\/p>\n

MyBroadband\u2019s mobile network quality tests, using Keysight\u2019s network testing platform, Nemo, showed Vodacom\u2019s voice network performance was far below par in Hartbeespoort.<\/p>\n

Vodacom had an Average Call Setup Success Ratio of 91.84%, well below the required 98%.<\/p>\n

Vodacom\u2019s Average Dropped Call Ratio was 8.89%, again significantly worse than the 3% required by the regulations.<\/p>\n

\n\n\n\n\n\n\n
Measure<\/strong><\/td>\nRegulations<\/strong><\/td>\nVodacom<\/strong><\/td>\nPass\/Fail<\/strong><\/td>\n<\/tr>\n
Average Call Setup Success Ratio<\/td>\nOver 98%<\/td>\n91.84%<\/td>\nFail<\/strong><\/td>\n<\/tr>\n
Average Dropped Call Ratio<\/td>\nUnder 3%<\/td>\n8.89%<\/td>\nFail<\/strong><\/td>\n<\/tr>\n
Average Call Setup Time<\/td>\nUnder 9s<\/td>\n2.76s<\/td>\nPass<\/strong><\/td>\n<\/tr>\n
Average Speech Quality Mean Opinion Score (MOS)<\/td>\nOver 3<\/td>\n3.34<\/td>\nPass<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n

Vodacom responds<\/h2>\n

A Vodacom spokesperson told MyBroadband that Icasa has not recently flagged Quality of Service concerns.<\/p>\n

\u201cWe disagree with the claim that we are failing to meet Icasa\u2019s regulated standards in this regard,\u201d the spokesperson said.<\/p>\n

\u201cIt is also important to note that results we garner from other world-class benchmarking services are consistent with Icasa\u2019s test findings.\u201d<\/p>\n

Vodacom said load-shedding remains a challenge despite investing over R4 billion in the past three to four years to enhance network resilience.<\/p>\n

\u201cEven with this enormous commitment, load-shedding, battery theft and vandalism provide a significant challenge to the country\u2019s operators,\u201d Vodacom said.<\/p>\n

The company said customers experiencing network issues should contact Vodacom through its call centre on 082 135 or its chatbot ToBi on 082 009 8624 to investigate.<\/p>\n

MyBroadband asked Icasa for feedback about Vodacom\u2019s network quality, but the regulator did not respond by the time of publication.<\/p>\n

\n

Now read:\u00a0MyBroadband\u2019s mobile network quality testing \u2014 how it works<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

Despite objective network tests showing poor results, Vodacom denies failing to meet ICASA’s regulated network quality standards.<\/p>\n","protected":false},"author":23,"featured_media":467667,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[14],"tags":[35,533,85133,85181,41],"class_list":["post-489221","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-headline","tag-icasa","tag-keysight","tag-keysight-nemo","tag-vodacom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/489221"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=489221"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/489221\/revisions"}],"predecessor-version":[{"id":489583,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/489221\/revisions\/489583"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/467667"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=489221"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=489221"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=489221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}