Two separate Seacom business customers have told MyBroadband that their services have been offline since Wednesday morning without any communication from the company.<\/p>\n
MyBroadband contacted Seacom for comment, after which it issued a statement confirming a \u201ccyber security incident\u201d.<\/p>\n
Seacom said the incident was contained to its hosting environment and impacted a small number of customers.<\/p>\n
The company said all were personally notified and are being kept abreast of recovery plans.<\/p>\n
However, one customer told MyBroadband that Seacom didn\u2019t tell them anything until late Thursday afternoon.<\/p>\n
Earlier in the day, they said, \u201c[It\u2019s] been down since yesterday morning. No news, no Twitter, zero updates.\u201d<\/p>\n
They said they exhausted all avenues to get information out of the company.<\/p>\n
\u201cSeacom\u2019s COO isn\u2019t available, and their customer operations head isn\u2019t answering his phone. The other agents also aren\u2019t responding to their WhatsApps,\u201d they said.<\/p>\n
In its statement, Seacom said its initial investigation suggests that no customer data has been compromised.<\/p>\n
\u201cWe want to assure our managed services, corporate, and wholesale customers that the impact was limited to a small server environment and had no impact on our core network,\u201d Seacom stated.<\/p>\n
\u201cBusiness and wholesale connectivity services, which form part of our most prominent business offering, were unaffected by this incident and remain stable.\u201d<\/p>\n
Seacom said it continues proactively monitoring all systems on its network to mitigate threats and respond to incidents.<\/p>\n
\u201cIn response to the recent occurrence, our IT and Security teams immediately implemented Seacom\u2019s business continuity plan,\u201d it said.<\/p>\n
\u201cThe situation was contained timeously, and any developments are closely monitored.\u201d<\/p>\n
Seacom said it is currently undergoing a structured recovery process to ensure its systems are fully restored.<\/p>\n
\u201cDuring this time, our customers and staff remain our top priority, and as such, we will continue to keep them engaged in the process.\u201d<\/p>\n
Seacom has confirmed that it experienced a cyber security incident in its hosting environment yesterday.<\/p>\n","protected":false},"author":15,"featured_media":465305,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25,27],"tags":[35,317],"class_list":["post-491297","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-hosting","category-security","tag-headline","tag-seacom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/491297"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=491297"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/491297\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/465305"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=491297"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=491297"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=491297"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}