{"id":492609,"date":"2023-05-22T13:56:50","date_gmt":"2023-05-22T11:56:50","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=492609"},"modified":"2023-05-22T13:59:50","modified_gmt":"2023-05-22T11:59:50","slug":"hp-firmware-update-bricks-printers","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/gadgets\/492609-hp-firmware-update-bricks-printers.html","title":{"rendered":"HP firmware update bricks printers"},"content":{"rendered":"

An HP firmware update has bricked numerous OfficeJet printers worldwide since its release in April 2023, BleepingComputer reports<\/strong><\/a>.<\/p>\n

The publication was the first to notice multiple online threads about the problem posted by impacted users in Australia, France, Germany, New Zealand, Poland, the US, and the UK.<\/p>\n

After installing the update, their printers only show a blue screen on their touch displays with the error code “83C0000B”.<\/p>\n

The models rendered useless by the bug are from the HP OfficeJet Pro 902x series.<\/p>\n

Customers with the 9022e, 9025e, 9020e All-in-One, and 9025e All-in-One models are confirmed to have experienced the bug.<\/p>\n

By the time of publication, HP had been unable to fix the issue and roll out a patch to affected printers.<\/p>\n

The company told BleepingComputer it was aware of the issue and said it affected a “limited number” of users.<\/p>\n

It said it was working on fixing the error and recommended that impacted users contact its customer support team on the HP support website<\/strong><\/a>.<\/p>\n

Since HP firmware updates are automatically installed on printers connected to the Internet, users have been advised to take their printers offline.<\/p>\n

The latest fiasco comes after HP rolled out a firmware update in December 2022 that intentionally blocked<\/strong><\/a> non-HP cartridges in several printer models \u2014 including the OfficeJet 6978, OfficeJet 6968, OfficeJet 7740, and OfficeJet Po 6970.<\/p>\n

\n

Now read: Startup giving away 500,000 free 4K TVs \u2014 but there’s a catch<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

Following an automatic firmware update in April 2023, numerous HP OfficeJet printers have been rendered inoperable.<\/p>\n","protected":false},"author":341042,"featured_media":492623,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[29],"tags":[57836,2012,48659,3742],"class_list":["post-492609","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gadgets","tag-firmware","tag-hp","tag-hp-printers","tag-printers"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/492609"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341042"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=492609"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/492609\/revisions"}],"predecessor-version":[{"id":492685,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/492609\/revisions\/492685"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/492623"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=492609"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=492609"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=492609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}