New research by Analytico revealed that MTN\u2019s customer satisfaction rating among mobile data users is much higher than Vodacom, Telkom, Cell C, and Rain.<\/p>\n
Analytico is a research company that provides reports, network intelligence, and marketing insights to South Africa\u2019s ICT industry.<\/p>\n
The mobile customer satisfaction rating report is based on data collected through MyBroadband\u2019s mobile apps during the first half of 2023.<\/p>\n
The research revealed that MTN has an exceptionally high customer satisfaction rating of 80% among mobile data users.<\/p>\n
MTN comfortably outperforms Vodacom, Telkom, Cell C, and Rain, which scored between 71% and 60%.<\/p>\n
An interesting finding was that Telkom and Cell C performed particularly well among iPhone users, while MTN and Vodacom scored better among Android users.<\/p>\n
Telkom, for example, had a much higher customer satisfaction than Vodacom among iPhone users. The situation was reversed for Android.<\/p>\n
The same situation appeared with Cell C, which easily outperformed MTN among iPhone users, but performed far worse among Android users.<\/p>\n
The customer satisfaction ratings align with past mobile data performance, showing users appreciate higher mobile data speeds.<\/p>\n
The table below shows the customer satisfaction ratings for MTN, Vodacom, Telkom, Cell C, and Rain.<\/p>\n
It should be noted that Rain\u2019s ratings are only for its 4G mobile network and do not include 5G results, as its 5G services are only offered as a fixed broadband service.<\/p>\n
The weighted average considers the number of tests performed across iOS and Android.<\/p>\n