{"id":499005,"date":"2023-07-30T18:01:09","date_gmt":"2023-07-30T16:01:09","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=499005"},"modified":"2023-07-30T18:02:32","modified_gmt":"2023-07-30T16:02:32","slug":"dstvs-big-pricing-problem","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/broadcasting\/499005-dstvs-big-pricing-problem.html","title":{"rendered":"DStv&#8217;s big pricing problem"},"content":{"rendered":"<p>Despite steadily losing subscribers since 2019, MultiChoice continues to hike the price of its DStv packages every year.<\/p>\n<p>The latest price increase took effect on 1 April 2023 and saw subscription fees rise by an average of 4.3% across DStv&#8217;s satellite pay-TV portfolio.<\/p>\n<p>The MultiChoice-owned pay-TV broadcaster has reigned in its price increase, relatively speaking, since 2018, but customers continue to cancel their subscriptions or downgrade to lower-tier packages.<\/p>\n<p>The company&#8217;s financial results for the year ended 31 March 2023 reveal that it lost approximately 144,000 South African subscribers between 31 March 2022 and 31 March 2023.<\/p>\n<p>Between the two previous years, 2021 and 2022, the decline was significantly less and saw DStv lose approximately 17,000 year-end subscribers.<\/p>\n<p>MultiChoice breaks down DStv subscriber numbers into segments, with the premium and mid-market segments seeing the most significant declines.<\/p>\n<p>The premium segment includes DStv Premium and Compact Plus subscribers, while the mid-market comprises Compact and commercial subscribers.<\/p>\n<p>The chart below plots DStv&#8217;s price increases and subscriber numbers from 2019 to 2023 in the premium segment.<\/p>\n<div id=\"attachment_499417\" style=\"width: 1210px\" class=\"wp-caption aligncenter\"><a  data-lightbox=\"post-image\" href=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2023\/07\/Premium-subscribers-final.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-499417\" class=\"wp-image-499417 size-full\" src=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2023\/07\/Premium-subscribers-final.jpg\" alt=\"\" width=\"1200\" height=\"634\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2023\/07\/Premium-subscribers-final.jpg 1200w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2023\/07\/Premium-subscribers-final-600x317.jpg 600w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2023\/07\/Premium-subscribers-final-800x423.jpg 800w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2023\/07\/Premium-subscribers-final-768x406.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a><p id=\"caption-attachment-499417\" class=\"wp-caption-text\">DStv Compact Plus and Premium pricing versus premium segment subscriber numbers from 2019 to 2023.<\/p><\/div>\n<p>Between 2019 and 2023, DStv&#8217;s Premium and Compact Plus pricing increased by R70. Over the same period, its subscriber base in the premium segment declined by approximately 300,000 customers.<\/p>\n<p>This is despite DStv&#8217;s overall subscriber base increasing substantially in 2020 and 2021, driven mainly by growth in entry-level customers.<\/p>\n<p>DStv is also losing subscribers in its mid-market segment. The subscriber base peaked at three million in 2021 and has also lost around 300,000 subscribers since.<\/p>\n<p>Between 2019 and 2021, DStv&#8217;s mid-market grew steadily from 2.8 million subscribers. However, the decline from 2021 onwards correlates with DStv&#8217;s 2022 and 2023 price hikes for the Compact package.<\/p>\n<p>These years saw the highest price increases in DStv&#8217;s Compact package. In 2022, DStv&#8217;s increased its Compact package&#8217;s price by 4.89% and implemented a price hike of 4.70% in 2023.<\/p>\n<p>For reference, it increased the Compact package price by 3.54% and 2.51% in 2019 and 2021, respectively. It didn&#8217;t implement any hike in 2020.<\/p>\n<p>The chart below plots DStv&#8217;s Compact price increases against its mid-market subscriber numbers over the years.<\/p>\n<div id=\"attachment_499385\" style=\"width: 1210px\" class=\"wp-caption aligncenter\"><a  data-lightbox=\"post-image\" href=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2023\/07\/mid-market-final.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-499385\" class=\"size-full wp-image-499385\" src=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2023\/07\/mid-market-final.jpg\" alt=\"\" width=\"1200\" height=\"639\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2023\/07\/mid-market-final.jpg 1200w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2023\/07\/mid-market-final-600x320.jpg 600w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2023\/07\/mid-market-final-800x426.jpg 800w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2023\/07\/mid-market-final-768x409.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a><p id=\"caption-attachment-499385\" class=\"wp-caption-text\">DStv Compact pricing versus mid-market segment subscriber numbers from 2019 to 2023.<\/p><\/div>\n<h2 class=\"my-4\">South Africans ditching DStv in tough times<\/h2>\n<p>A recent survey from InfoQuest revealed that MultiChoice&#8217;s <strong><a href=\"https:\/\/mybroadband.co.za\/news\/broadcasting\/494001-goodbye-dstv-what-south-africans-are-ditching-in-tough-times.html\">DStv is among the hardest hit<\/a><\/strong> by cost-cutting in South African households.<\/p>\n<p>The country&#8217;s inflation rates have increased substantially in recent months, substantially pushing up the price of food, fuel, and other essentials.<\/p>\n<p>To curb inflation, the Reserve Bank has implemented a series of interest rate hikes, <strong><a href=\"https:\/\/businesstech.co.za\/news\/finance\/705709\/relief-for-south-africans-as-reserve-bank-holds-rates\/\" target=\"_blank\" rel=\"noopener\">pausing adjustments<\/a><\/strong> for the first time in several cycles this month.<\/p>\n<p>This, combined with electricity, water, and property tariff hikes, has forced many South Africans to implement cost-cutting measures, particularly regarding non-essential services like gym memberships and TV subscriptions.<\/p>\n<p>18% of participants in the survey said they were forced to terminate their DStv subscriptions due to these financial pressures.<\/p>\n<p>Of the casualties, DStv was second only to gym memberships, which 28% of respondents said they had cancelled.<\/p>\n<h2 class=\"my-4\">Banking on Showmax<\/h2>\n<p>With linear pay-TV subscribers starting to decline in South Africa, MultiChoice has gone all-in on its streaming service, Showmax.<\/p>\n<p>Showmax and MultiChoice Connected Video CEO Yolisa Phahle said in a recent presentation to investors and shareholders that the streaming platform would <strong><a href=\"https:\/\/mybroadband.co.za\/news\/broadcasting\/493513-showmax-boss-says-it-will-make-r18-billion-in-five-years.html\">make R18 billion in net revenue in 5 years <\/a><\/strong>\u00a0\u2014 an astounding figure.<\/p>\n<p>To achieve this goal, MultiChoice has inked a deal with Comcast&#8217;s NBCUniversal and Sky in March to <a href=\"https:\/\/mybroadband.co.za\/news\/broadcasting\/482229-dstv-owner-multichoice-announces-massive-streaming-video-deal.html\"><strong>sell a 30% stake in Showmax<\/strong><\/a>.<\/p>\n<p>Showmax will switch to using Peacock&#8217;s technology as part of the deal. Peacock is NBCUniversal&#8217;s video streaming service.<\/p>\n<p>MultiChoice CFO Tim Jacobs has told MyBroadband that the Connected Video team is <a href=\"https:\/\/mybroadband.co.za\/news\/broadcasting\/500483-multichoices-secret-showmax-numbers.html\"><strong>working full steam on customising Peacock<\/strong><\/a> for the African countries where MultiChoice operates.<\/p>\n<p>This includes being able to take payments, ensuring apps run on lower-end devices, and optimising data consumption for users without uncapped connections.<\/p>\n<p>The launch of &#8220;Showmax 2.0&#8221; is currently set for the second half of MultiChoice&#8217;s financial year \u2014 between October 2023 and March 2024.<\/p>\n<hr \/>\n<h3 class=\"my-4\">Now read: <a href=\"https:\/\/mybroadband.co.za\/news\/business\/498923-why-dstv-owner-multichoices-share-price-is-getting-hammered.html\" rel=\"bookmark\">Why DStv owner MultiChoice&#8217;s share price is getting hammered<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>MultiChoice&#8217;s DStv has lost approximately 300,000 Premium and Compact Plus subscribers since 2019, but it continues to implement price hikes.<\/p>\n","protected":false},"author":341076,"featured_media":499415,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[85,12745,45685,12747,35,475],"class_list":["post-499005","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-broadcasting","tag-dstv","tag-dstv-compact","tag-dstv-compact-plus","tag-dstv-premium","tag-headline","tag-multichoice"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/499005"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341076"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=499005"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/499005\/revisions"}],"predecessor-version":[{"id":502420,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/499005\/revisions\/502420"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/499415"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=499005"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=499005"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=499005"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}