Uber Technologies Inc. is developing an artificial intelligence-powered chatbot to integrate into its app, joining the long list of companies that are turning to the language tool to improve customer service, marketing and other automated tasks.<\/p>\n
\u201cWe\u2019re working on it right now,\u201d chief executive officer Dara Khosrowshahi said Tuesday in an interview on the Bloomberg Technology<\/em>\u00a0show.<\/p>\n He didn\u2019t provide details on the specifics of what the chatbot would be capable of doing, but highlighted the ways Uber currently uses AI in its business.<\/p>\n \u201cWe have been working with machine learning, artificial intelligence systems for years and years,\u201d he told Emily Chang.<\/p>\n \u201cEvery time you get matched up with a car or a courier, there are algorithms making that happen, from the time of day, distance, all of that is driven by machine learning.\u201d<\/p>\n Uber\u2019s delivery competitors, including DoorDash Inc. and Instacart Inc. are also building chatbots.<\/p>\n DoorDash is working on a system called\u00a0DashAI<\/a><\/strong>\u00a0that would speed up ordering and help customers find food options on the app.<\/p>\n In May, Instacart launched a new feature, dubbed \u201cAsk Instacart<\/a><\/strong>,\u201d powered by OpenAI Inc.\u2019s application programming interface, or API, that customers can use to pose questions about food preparation.<\/p>\n Uber posted its\u00a0first-ever operating profit<\/a>\u00a0<\/strong>Tuesday, but revenue missed analysts\u2019 estimates and the pace of growth slowed, sending the shares down about 6%.<\/p>\n Uber is joining a long list of companies that are turning to AI chatbots to improve customer service, marketing and other automated tasks.<\/p>\n","protected":false},"author":341034,"featured_media":502792,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49317],"tags":[59409,35793,44989,45743,71718,20853],"class_list":["post-502788","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-services","tag-ai-chatbot","tag-artificial-intelligence-ai","tag-chatbots","tag-dara-khosrowshahi","tag-e-hailing-apps","tag-uber"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/502788"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341034"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=502788"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/502788\/revisions"}],"predecessor-version":[{"id":502794,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/502788\/revisions\/502794"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/502792"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=502788"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=502788"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=502788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Now read: Uber\u2019s secret airport fees in South Africa<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"