MultiChoice has again confused subscribers by automatically adding a free Disney+ service to some customers’ bills in September 2023.<\/p>\n
Through a partnership with the Walt Disney Company, the pay-TV broadcaster allows subscribers to add the video streaming service to their monthly DStv bills instead of paying it directly using a bank card.<\/p>\n
They can also watch the service on the Explora Ultra decoder or Streama TV box. However, the service is supposed to be completely optional.<\/p>\n
The latest issue was first brought to MyBroadband’s attention by a forum member<\/strong><\/a> who recently received an SMS from Disney+ stating that his phone number was linked to an account with the streaming service.<\/p>\n He immediately suspected DStv was to blame for the sign-up and logged into the self-service portal to verify this.<\/p>\n Sure enough, he noticed a Disney+ subscription had been bolted onto his account.<\/p>\n After getting transferred to DStv’s sales department and being bombarded with offers for other add-on products, customer service alleged he had added the subscription to his account himself.<\/p>\n He denied this and was told the subscription could not be removed before his next billing cycle.<\/p>\n He was then told he needed to provide an affidavit confirming he did not take out the subscription so that DStv could investigate.<\/p>\n After threatening to cancel his entire DStv package, the matter was escalated, and the Disney+ subscription was removed from his account.<\/p>\n MyBroadband subsequently found several DStv customers complained about the same problem on Twitter on Friday after we searched for “Disney+ DStv”.<\/p>\n “DStv, please stop activating Disney+ on my account. You do not have my authority to do this,” said user Sue Valarakis<\/strong><\/a>.<\/p>\n “DStv, how do I get you to remove the <\/span>Disney<\/span> + account you added on my subscription because I will not be paying for that,” wrote MaNkosi KaShabane.\u00a0<\/span><\/p>\n A third user \u2014 Thabo Qholosha \u2014 said they kept cancelling<\/strong><\/a> the Disney+ subscription they never signed up for but DStv kept re-adding it.<\/p>\n Another user \u2014 Werner Cloete \u2014 received the same SMS as the forum member a few days ago.<\/p>\n It included a link to start watching Disney+, which Cloete believed<\/strong><\/a> automatically activated the subscription on his DStv account.<\/p>\n QUICK RANT: In S.A., be careful when u receive this SMS, which actually comes from DSTV, & once u click on the link it \u201cauto activate\u201d the Disney+ Monthly package on ur DSTV account, to be billed for, without receiving my explicit content, from this \u201cmisleading\u201d SMS.@DStv<\/a> pic.twitter.com\/xD6cBj0QGo<\/a><\/p>\n \u2014 Werner Cloete (@wc1007) September 13, 2023<\/a><\/p><\/blockquote>\nMore complaints on Twitter<\/h2>\n
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