Some of the first owners of Apple Inc.\u2019s iPhone 15 Pro and Pro Max are complaining that the new devices get too hot during use or while charging, a potential setback for the company\u2019s flagship product.<\/p>\n
The gripes have spread across Apple online forums and social media networks, including Reddit and X.<\/p>\n
Customers say that the back or side of the phone becomes hot to the touch while gaming or when conducting a phone call or FaceTime video chat.<\/p>\n
For some users, the issue is more prominent while the device is plugged in to charge.<\/p>\n
Apple technical support staffers have been fielding calls about the issue as well.<\/p>\n
They\u2019ve referred customers to an old support article on how to handle an iPhone that feels too hot or cold.<\/p>\n
The\u00a0notice<\/a><\/strong>\u00a0says overheating could occur when using intensive apps, charging or setting up a new device for the first time.<\/p>\n A representative for Cupertino, California-based Apple didn\u2019t respond to a request for comment.<\/p>\n The iPhone accounts for about half of Apple\u2019s revenue, and new models are closely scrutinised for any potential flaws.<\/p>\n Sometimes, problems crop up that have to be addressed by Apple \u2014 with software updates or other fixes \u2014 but often, the concerns fade on their own.<\/p>\n Apple also has a rigorous testing process in place that\u2019s meant to catch any pitfalls before the iPhone goes into mass production.<\/p>\n Having devices get warm is not an unusual phenomenon, especially given the supercharged processors that power modern gadgets.<\/p>\n The question this time is whether the heat problem persists and goes beyond what consumers think is acceptable. The issue could be caused or compounded by the iPhone setup process.<\/p>\n When users get a new phone, re-downloading all of their apps, data and photos from iCloud can be a long and processor-intensive procedure.<\/p>\n Some users say they believe the issue could also be triggered by certain apps running in the background, such as Instagram or Uber.<\/p>\n Several people have posted videos of them checking the phone\u2019s temperature with a thermometer.<\/p>\n \u201ciPhone 15 Pro Max gets really hot easily,\u201d according to one post.<\/p>\n \u201cI\u2019m just browsing social media, and it\u2019s burning up.\u201d Another said that the device got\u00a0hot enough<\/a>\u00a0<\/strong>to be felt through a carrying case.<\/p>\n