{"id":519105,"date":"2023-12-08T12:05:29","date_gmt":"2023-12-08T10:05:29","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=519105"},"modified":"2023-12-08T12:15:32","modified_gmt":"2023-12-08T10:15:32","slug":"google-claims-it-fixed-drive-bug-that-caused-data-to-disappear-but-users-disagree","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cloud-hosting\/519105-google-claims-it-fixed-drive-bug-that-caused-data-to-disappear-but-users-disagree.html","title":{"rendered":"Google claims it fixed Drive bug that caused data to disappear \u2014 but users disagree"},"content":{"rendered":"

Google says it has fixed an issue that caused users’ Drive cloud storage to revert to a snapshot from around April\/May 2023, Ars Technica reports<\/a><\/strong>.<\/p>\n

The Alphabet Inc-owned tech giant also locked the Drive community forum thread where the issue was initially reported before it was clear the problem was solved.<\/p>\n

Google acknowledged the problems on 27 November 2023, putting them down to a “syncing issue” with the Drive desktop app versions 84.0.0.0 through 84.0.4.0.<\/p>\n

However, this doesn’t fully explain the issue. A syncing problem would only mean files don’t upload or download from the cloud.<\/p>\n

Therefore, it doesn’t explain why some users’ files disappeared completely.<\/p>\n

Google also hasn’t explained how it fixed the issue but offered instructions outlining a few ways to recover lost files.<\/p>\n

“Once recovery is complete, you’ll see a new folder on your desktop with the unsynced files named Google Drive Recovery,” it said.<\/p>\n

However, Drive users who managed to respond in the thread before it was closed complained that the fix “doesn’t work for most people”.<\/p>\n

In late November 2023, Google Drive users reported that files they recently uploaded to the platform disappeared<\/a><\/strong>.<\/p>\n

“My Google Drive files suddenly disappeared. The Drive literally went back to the condition in May 2023,” one user posted in the now-closed thread.<\/p>\n

“Data from May until today disappeared, and the folder structure went back to status in May.”<\/p>\n

Google Drive activity logs showed no recent changes, confirming that the users never deleted the files.<\/p>\n

\n

Now read: South Africa’s top data centre providers<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

Some Drive users reported that the fix didn’t work \u2014\u00a0then Google locked the forum thread.<\/p>\n","protected":false},"author":341076,"featured_media":486681,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[25],"tags":[167,10232],"class_list":["post-519105","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-hosting","tag-google","tag-google-drive"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/519105"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341076"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=519105"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/519105\/revisions"}],"predecessor-version":[{"id":519149,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/519105\/revisions\/519149"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/486681"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=519105"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=519105"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=519105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}