![\"\"](\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2024\/04\/Pieter-Engelbrecht-Shoprite.jpeg\")
Pieter Engelbrecht, Shoprite CEO<\/p><\/div>\n
While there is no denying that Sixty60 is highly popular, with over a million downloads on the Google Play Store alone, its average rating of 2.9\/5 from nearly 22,000 users on that same platform would suggest it does have shortcomings.<\/p>\n
On the Apple App Store, where download numbers are no longer available, an average rating of 3.0\/5 from nearly 4,400 reviews also highlights that there is room for improvement on the iOS version of the app.<\/p>\n
Among the common issues reported by reviewers in the recent past include:<\/p>\n
- \n
- No way to update delivery instructions after submitting an order<\/li>\n
- Search functionality showing completely different products than queries<\/li>\n
- Products often being out of stock<\/li>\n
- No option to pick from which stores orders can be placed<\/li>\n
- Driver tracking feature not working or not being up to date<\/li>\n
- Incorrect amounts for certain products with decimals in the wrong place<\/li>\n
- Rare cases where food is spoilt or rotten<\/li>\n<\/ul>\n
Another feature currently missing from the app is the ability to pay with FNB’s popular eBucks loyalty points, which customers can do in-store.<\/p>\n
To Shoprite’s credit, it often responds very quickly to reviews on the mobile stores to thank them for their feedback.<\/p>\n
Sixty60 is “very profitable”<\/h2>\n
Sixty60 was launched in November 2019 and quickly grew to South Africa’s biggest on-demand delivery service app.<\/p>\n
In December 2021, Shoprite entered into a joint venture with its delivery partner RTT to further grow its on-demand capabilities.<\/p>\n
Sixty60 charges customers a flat R35 fee per delivery. These can be scheduled for a certain time slot, starting around one hour after the order.<\/p>\n
Customers can also add an optional tip for the driver, but there are no other additional costs compared to what they would pay in-store.<\/p>\n
Experts have raised questions over whether this model is sustainable, but during the earnings call, Engelbrecht stressed that Sixty60 was “very profitable”.<\/p>\n
“I can with conviction tell you that Sixty60 is very profitable,” he said.<\/p>\n
He explained that one of the main reasons Sixty60 was able to achieve profitability while major e-commerce players like Takealot struggled was their different logistics management.<\/p>\n
“We have this very large footprint of stores that we use as micro fulfilment centres as opposed to a very expensive single dark distribution centre,” he said.<\/p>\n