{"id":533787,"date":"2024-04-25T11:03:40","date_gmt":"2024-04-25T09:03:40","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=533787"},"modified":"2024-04-25T11:06:11","modified_gmt":"2024-04-25T09:06:11","slug":"webafrica-and-mweb-merging-operations","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/internet\/533787-webafrica-and-mweb-merging-operations.html","title":{"rendered":"Webafrica and Mweb merging operations"},"content":{"rendered":"<p>Webafrica and Mweb are merging their operations to benefit from the strengths of both teams across the two Internet service provider brands. However, they will not be merged into a single brand at this time.<\/p>\n<p><a href=\"https:\/\/mybroadband.co.za\/news\/broadband\/510398-competition-commission-approves-webafrica-buying-mweb-with-conditions.html\"><strong>Webafrica acquired Mweb<\/strong><\/a> from Dimension Data last year for an undisclosed sum. The acquisition was funded from Webafrica\u2019s balance sheet.<\/p>\n<p>\u201cThere is considerable brand equity in both brands. Therefore, both will remain active participants in the market,\u201d Webafrica chief commercial officer Greg Wright has told MyBroadband.<\/p>\n<p>\u201cOur combined 700-strong workforce will now work alongside one another,\u201d Wright said. \u201cThey are the backbone of our success, and we\u2019re incredibly proud of what they have achieved.\u201d<\/p>\n<p>Wright said the response from staff to the change has been overwhelmingly positive. \u201cWe\u2019re excited to see what the future holds,\u201d he said.<\/p>\n<p>The decision to integrate the two teams appears to have already had a positive impact.<\/p>\n<p>Market research and network intelligence company Analytico recently <a href=\"https:\/\/mybroadband.co.za\/news\/broadband\/510398-competition-commission-approves-webafrica-buying-mweb-with-conditions.html\"><strong>released its Q1 2024 broadband and ISP report<\/strong><\/a>, showing that Webafrica\u2019s customer satisfaction score improved significantly.<\/p>\n<p>The report is based on 1.07 million data points from 62 ISPs collected through MyBroadband\u2019s mobile speed test apps and website.<\/p>\n<p>These data points included speed test results and customer satisfaction ratings for each ISP.<\/p>\n<p>After a user does a speed test, they are asked to rate how satisfied they are with their broadband service provider.<\/p>\n<p>During the first quarter of 2023, Webafrica ranked seventh among the country\u2019s top ISPs (these rankings exclude smaller ISPs and fibre-only providers to minimise sampling bias).<\/p>\n<p>A year later, it was nipping at the heels of Axxess in third place with a satisfaction score of 71.1%.<\/p>\n<p>The race among the top three ISPs is tight. The highest customer satisfaction score \u2014 Afrihost\u2019s \u2014 was 76%.<\/p>\n<p>Mweb came in fifth (65.5%), just behind RSAWeb (67.9%).<\/p>\n<p>Wright said their acquisition of Mweb helped boost their customer satisfaction scores.<\/p>\n<p>\u201cMweb and Webafrica have spent the last few months comparing notes,\u201d he said.<\/p>\n<p>He said this helped reveal where they were strong and where they fell short.<\/p>\n<p>\u201cWe\u2019ve taken these learnings and have started to implement improvements in both companies, to the benefit of our customers,\u201d said Wright.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Webafrica and Mweb have already begun to see the benefits of integrating their teams.<\/p>\n","protected":false},"author":15,"featured_media":533789,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[64917,26492,35,213,2508],"class_list":["post-533787","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-internet","tag-analytico","tag-greg-wright","tag-headline","tag-mweb","tag-webafrica"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/533787"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=533787"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/533787\/revisions"}],"predecessor-version":[{"id":533795,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/533787\/revisions\/533795"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/533789"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=533787"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=533787"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=533787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}