{"id":536057,"date":"2024-05-10T15:32:42","date_gmt":"2024-05-10T13:32:42","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=536057"},"modified":"2024-05-10T15:36:56","modified_gmt":"2024-05-10T13:36:56","slug":"from-big-black-box-to-big-team-up-the-mweb-success-story","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/internet\/536057-from-big-black-box-to-big-team-up-the-mweb-success-story.html","title":{"rendered":"From Big Black Box to big team-up \u2014\u00a0the Mweb success story"},"content":{"rendered":"<p>Mweb is one of South Africa\u2019s oldest and most successful Internet service providers, launching in the age of dial-up, pioneering uncapped DSL, and adapting fast as fibre and LTE took over.<\/p>\n<p>Launched in 1997 by renowned Internet trailblazer Antonie Roux, Mweb took the country by storm with its Big Black Box, a self-proclaimed Internet Starter Kit.<\/p>\n<p>In a time before Google \u2014 when trying to explain what a URL was could just as well have been a lecture on quantum physics \u2014 Mweb\u2019s goal was to make the Internet simple and explain what it could do for you.<\/p>\n<p>It was a roaring success.<\/p>\n<p>Besides the modem and instructions for getting online, The Big Black Box also contained South African tech luminary Arthur Goldstuck\u2019s 1995 book <em>The Hitchhikers Guide to the Internet: A South African Handbook<\/em>.<\/p>\n<p>Mweb also launched an aggressive marketing campaign, including several <strong><a href=\"https:\/\/www.youtube.com\/watch?v=Da69xnn-xGM\" target=\"_blank\" rel=\"noopener\">memorable television ads<\/a><\/strong>.<\/p>\n<p>The campaign worked, helping catapult <em>The Hitchhikers Guide to the Internet<\/em> beyond best-seller status. Goldstuck told MyBroadband they printed 50,000 copies of the book\u2019s special edition that went in The Big Black Box.<\/p>\n<p>Before becoming Mweb\u2019s first CEO, Roux had helped launch M-Net, giving rise to MultiChoice and DStv.<\/p>\n<p>Mweb fell under Naspers\u2019 pay-TV and Internet subsidiary MIH Holdings, of which Roux became CEO.<\/p>\n<p>Besides Roux, Mweb had a series of pioneering CEOs who steered the company through different Internet eras.<\/p>\n<p>One of these was Kim Reid, who served as Mweb CEO from 2003 to 2006. Reid would go on to launch South African e-commerce giant Takealot.<\/p>\n<p>During his tenure, Mweb bought Internet service provider Tiscali, which had consolidated the subscribers of several other ISPs through acquisitions, including Icon (Internet Solutions), Yebo!Net (Vodacom), and World Online.<\/p>\n<div id=\"attachment_536063\" style=\"width: 970px\" class=\"wp-caption aligncenter\"><a  data-lightbox=\"post-image\" href=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2024\/05\/Mweb-Big-Black-Box-TV-commercial.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-536063\" class=\"wp-image-536063 size-full\" src=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2024\/05\/Mweb-Big-Black-Box-TV-commercial.jpg\" alt=\"\" width=\"960\" height=\"640\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2024\/05\/Mweb-Big-Black-Box-TV-commercial.jpg 960w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2024\/05\/Mweb-Big-Black-Box-TV-commercial-600x400.jpg 600w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2024\/05\/Mweb-Big-Black-Box-TV-commercial-800x533.jpg 800w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2024\/05\/Mweb-Big-Black-Box-TV-commercial-768x512.jpg 768w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/a><p id=\"caption-attachment-536063\" class=\"wp-caption-text\">Still from old Mweb Big Black Box commercial<\/p><\/div>\n<p>After Reid, Rudi Jansen took over as Mweb CEO. In 2010, he upended South Africa\u2019s broadband landscape by launching affordable uncapped ADSL.<\/p>\n<p>Jansen left Mweb in 2012 with the South African broadband landscape forever changed, despite fierce industry criticism and sceptics saying uncapped ADSL was unsustainable. In his own immortal words:<\/p>\n<blockquote><p>Anyone who thinks you can go back to a capped world is completely misguided. You can never go back. You can never offer an inferior service.<\/p><\/blockquote>\n<p>Jansen also championed free and open peering \u2014 the free exchange of traffic between networks at Internet exchange points.<\/p>\n<p>Besides being critical to making the uncapped business model work, free peering ultimately helped slash the price of bandwidth in South Africa.<\/p>\n<p>Where a 100Mbps uncapped fibre connection cost R6,599 per month in 2014, such fast connections are barely a step above entry-level today and available for less than R900.<\/p>\n<p>We recognised Jansen with the MyBroadband Maverick of the Year Award in 2010, and the MyBroadband Lifetime Achievement Award in 2012.<\/p>\n<p>Around 2013, rumours began circulating in the industry that Naspers wanted to sell Mweb, and a merger with Dimension Data\u2019s Internet Solutions was on the cards.<\/p>\n<p>While Mweb initially <a href=\"https:\/\/mybroadband.co.za\/news\/business\/93977-mweb-not-for-sale-isp-ceo.html\"><strong>denied the rumours<\/strong><\/a>, Naspers sold Mweb Business to Dimension Data in 2014 for around R368 million.<\/p>\n<p>Mweb\u2019s consumer ISP was sold to Internet Solutions (a former division of Dimension Data) in 2017 for roughly R130 million.<\/p>\n<p>Internet Solutions appointed Sean Nourse as Mweb CEO in 2017, where he served until mid-2020. Nourse left Mweb for rival Webafrica.<\/p>\n<div id=\"attachment_443298\" style=\"width: 810px\" class=\"wp-caption aligncenter\"><a  data-lightbox=\"post-image\" href=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2022\/05\/Sean-Nourse.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-443298\" class=\"size-full wp-image-443298\" src=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2022\/05\/Sean-Nourse.jpg\" alt=\"\" width=\"800\" height=\"533\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2022\/05\/Sean-Nourse.jpg 800w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2022\/05\/Sean-Nourse-600x400.jpg 600w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2022\/05\/Sean-Nourse-768x512.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><p id=\"caption-attachment-443298\" class=\"wp-caption-text\">Sean Nourse, Webafrica CEO, Mweb CEO 2017\u20132020 and 2023\u2013<\/p><\/div>\n<p>By 2021, the industry was buzzing again with talk that <a href=\"https:\/\/mybroadband.co.za\/news\/business\/382780-mweb-for-sale.html\"><strong>Dimension Data wanted to offload Mweb<\/strong><\/a>.<\/p>\n<p>On 26 September 2023, it was confirmed that Webafrica was the buyer \u2014 where Nourse was CEO.<\/p>\n<p>Nourse told <em>Smart Money with Alishia Seckam<\/em> that serving as CEO for both organisations was a major advantage.<\/p>\n<p>He said deals between two organisations that have been fierce competitors for 25 years typically don\u2019t work because of the uncertainty among the workforce.<\/p>\n<p>\u201cHopefully, I will be able to put that uncertainty to rest. Both organisations know me, and we work well together,\u201d he said.<\/p>\n<p>Nourse also revealed that Mweb and Webafrica together have <a href=\"https:\/\/mybroadband.co.za\/news\/investing\/517933-webafrica-and-mweb-have-500000-customers-and-plan-to-double-their-subscribers.html\"><strong>over 500,000 customers<\/strong><\/a>.<\/p>\n<p>\u201cWe have ambitions to double that,\u201d he said.<\/p>\n<p>\u201cThrough Mweb and Webafrica, we will be able to reach the 1 million connected customer mark \u2014 possibly in the next three years.\u201d<\/p>\n<p>Webafrica chief commercial officer Greg Wright recently told MyBroadband that while the two companies where integrating their operations, they would continue offering both brands.<\/p>\n<p>\u201cThere is considerable brand equity in both brands,\u201d Wright said.<\/p>\n<p>He said the decision to integrate the two teams appears to have already had a positive impact.<\/p>\n<p>Market research and network intelligence company Analytico recently <a href=\"https:\/\/mybroadband.co.za\/news\/broadband\/510398-competition-commission-approves-webafrica-buying-mweb-with-conditions.html\"><strong>released its Q1 2024 broadband and ISP report,<\/strong><\/a> showing that Webafrica\u2019s customer satisfaction score improved significantly.<\/p>\n<p>\u201cMweb and Webafrica have spent the last few months comparing notes,\u201d said Wright. This helped reveal where they were strong and where they fell short.<\/p>\n<p>\u201cWe\u2019ve taken these learnings and have started to implement improvements in both companies, to the benefit of our customers.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mweb has been a champion for home Internet access in South Africa since 1997.<\/p>\n","protected":false},"author":15,"featured_media":536061,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[3006,94489,35,213],"class_list":["post-536057","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-internet","tag-arthur-goldstuck","tag-big-black-box","tag-headline","tag-mweb"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/536057"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=536057"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/536057\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/536061"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=536057"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=536057"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=536057"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}