Numerous Standard Bank customers have taken to social media to complain of fraudulent charges on their accounts in the past few days.<\/p>\n
Many reported that their accounts had been blocked despite not having reported any fraud or issues, leaving them unable to access their money.<\/p>\n
The issues have led to customers being held up on Standard Bank’s fraud line for well over an hour.<\/p>\n
The sheer volume of reports have also stirred rumours that the bank suffered some sort of mass data breach or system failure had exposed customers’ card details.<\/p>\n
However, Standard Bank has insisted that there had been no breach of its systems, instead blaming the issues on a spike in month-end transactions, which\u00a0had supposedly caused delayed responses from its call centre.<\/p>\n
While outage tracker Downdetector showed nothing out of the ordinary, Twitter\/X was inundated with dozens of complaints about fraudulent transaction and blocked accounts.<\/p>\n
“Hi Standard Bank. What is going on with your fraud department this morning?” one user posted<\/a>. “All my accounts are blocked, I cannot contact you as the queue for fraud is over 522 people long.”<\/p>\n “I experienced fraudulent activities on my account, youh, your fraud line doesn’t work. Almost 23 minutes of holding the line,” another said<\/a>.<\/p>\n A third user said they had been on hold with the fraud line for an hour and a half<\/a>.<\/p>\n One customer claims they had R25,000 taken off their account<\/a> across two transactions.<\/p>\n