{"id":545165,"date":"2024-07-19T08:24:35","date_gmt":"2024-07-19T06:24:35","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=545165"},"modified":"2024-07-19T10:19:52","modified_gmt":"2024-07-19T08:19:52","slug":"massive-capitec-outage","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/banking\/545165-massive-capitec-outage.html","title":{"rendered":"Massive Capitec outage"},"content":{"rendered":"

Capitec was hit by a significant outage affecting all its customer-facing services on Friday, 19 July 2024.<\/p>\n

The problem was caused by downtime at cloud cybersecurity platform Crowdstrike.<\/p>\n

Outage tracking website Downdetector<\/a> showed a big surge in reports of issues with Capitec’s services from around 07:00.<\/p>\n

The majority of complaints were related to mobile banking, online banking, and ATM services.<\/p>\n

Numerous customers on X\/Twitter<\/a> complained about transactions getting declined, ATM services not working, and the mobile banking app being inaccessible.<\/p>\n

“I’m held ransom at a filling station because payments are declining. Now I have to wait or leave my phone,” one user said<\/a>.<\/p>\n

“What is up with your app? I can’t cash send or pay beneficiary. Now the app says ‘no Internet connection’ and refuses to open. Very frustrating,” another customer said<\/a>.<\/p>\n

Other Capitec users attempting to open their accounts on the iOS mobile banking app were presented with an error\u00a0 “Unable to process your selection, try again later.”<\/p>\n

In response, Capitec’s support team said<\/a> it was currently experiencing nationwide issues affecting all services.<\/p>\n

“We are working hard to resolve this. Your patience and understanding are greatly appreciated. We apologise for any inconvenience caused,” the bank stated.<\/p>\n

The bank also sent an SMS to some customers, informing them it was aware of the issues.<\/p>\n

Capitec’s previous major service outage, in\u00a0August 2022,<\/a> lasted for several days. In that instance, the problems were\u00a0<\/span>caused by an infrastructure issue in its central servers.<\/p>\n

The graph below shows the increase in reports of Capitec problems on Downdetector on Friday morning.<\/p>\n

\"\"<\/p>\n

Update \u2014 Services restored<\/h2>\n

At 10:00 on Friday morning, Capitec confirmed that its card payments, ATM services. and digital channels were up and running again.<\/p>\n

“Client service remains our top priority, and we deeply regret the severe impact this disruption has had on your banking experience,” Capitec said.<\/p>\n

“We sincerely apologise for the inconvenience caused and appreciate your patience and understanding during this challenging time.”<\/p>\n

“Importantly, we want to reassure our clients that their bank accounts and personal data remain secure and unaffected by this incident.”<\/p>\n","protected":false},"excerpt":{"rendered":"

All of Capitec’s services \u2014 including card payments, ATMs, and digital banking channels \u2014 were offline early on Friday morning. <\/p>\n","protected":false},"author":341042,"featured_media":462138,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10106],"tags":[96157,81969,5334,35,64007],"class_list":["post-545165","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","tag-bank-outage","tag-banking-outages","tag-capitec","tag-headline","tag-outages"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/545165"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341042"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=545165"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/545165\/revisions"}],"predecessor-version":[{"id":545177,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/545165\/revisions\/545177"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/462138"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=545165"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=545165"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=545165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}