Capitec says its nationwide outage was the result of a global problem caused by cybersecurity platform provider Crowdstrike.<\/p>\n
Crowdstrike confirmed the issue on Friday morning, saying a “content deployment” was responsible for sending Windows computers around the world into a dreaded Blue Screen of Death boot loop.<\/p>\n
After several hours of downtime, Capitec announced on Friday morning that its banking services have been fully restored.<\/p>\n
It apologised to its customers for any inconvenience and blamed the outage on a global outage resulting from a Crowdstrike deployment.<\/p>\n
“Since early this morning, clients have faced difficulties accessing various banking services, including online banking, mobile app transactions, and card payments,” says Capitec.<\/p>\n
“Our tech team has worked quickly to resolve the problem \u2014 we are pleased to report that all our banking has now been fully restored.”<\/p>\n
It assures that its clients’ bank accounts and personal details are secure and unaffected by the incident.<\/p>\n
“Client service remains our top priority, and we deeply regret the severe impact this disruption has had on your banking experience,” it added.<\/p>\n
“We sincerely apologise for the inconvenience caused and appreciate your patience and understanding during this challenging time.”<\/p>\n
Capitec customers reported wide-ranging issues with the bank’s services on Friday, 19 July 2024.<\/p>\n
Outage tracking website\u00a0Downdetector showed a significant surge in reports of issues with Capitec’s services from around 07:00 on the day, with most complaints relating to mobile banking, online banking, and ATM services.<\/p>\n
Many customers took to social media to complain about declined transactions, unresponsive ATM services, and inability to access the mobile app.<\/p>\n