{"id":548437,"date":"2006-04-04T14:27:47","date_gmt":"2006-04-04T14:27:47","guid":{"rendered":"http:\/\/localhost:8888\/wordpress\/technology\/548437-wbs-change-in-ownership-brings-promise-to-exceed-customer-expectations.html"},"modified":"2006-04-04T14:27:47","modified_gmt":"2006-04-04T14:27:47","slug":"wbs-change-in-ownership-brings-promise-to-exceed-customer-expectations","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/technology\/548437-wbs-change-in-ownership-brings-promise-to-exceed-customer-expectations.html","title":{"rendered":"WBS change in ownership brings promise to \u2018exceed customer expectations\u2019"},"content":{"rendered":"<p><font size=\"2\">The 40% stake previously owned by the international gaming firm, GTech, is now back on home soil in the hands of a local privately-owned venture capital company called Blue Label Investments.<\/font> <\/p>\n<p><font size=\"2\">The company is not only changing ownership but has also decided to trade under the name \u2018iBurst\u2019 but WBS will remain as the registered and legal name of the firm.<\/font> <\/p>\n<p><font size=\"2\">Thami Mtshali, CEO of iBurst, has added a promise of improved performance by the company in order to increase customer satisfaction.<\/font> <\/p>\n<p><font size=\"2\">\u201cMany positive changes have been implemented at iBurst recently. All of them reflect our single-minded ideal of meeting and exceeding our customer\u2019s every expectation,\u201d said Mtshali. <\/font><\/p>\n<p><font size=\"2\">\u201cWe are keeping our promise that current customers will be the first to experience the benefits of the new look iBurst thanks to massive investments in coverage and a focus on hiring the most capable customer care agents in the industry,\u201d he said.<\/font> <\/p>\n<p><font size=\"2\">South African broadband customers have become hardened to promises of this nature with Telkom\u2019s CEO, Papi Molotsane, making very similar noises in November last year about \u2018delighting\u2019 Telkom customers.<\/font> <\/p>\n<p><font size=\"2\">The proof really is in the pudding but it is always encouraging to hear that there is a renewed emphasis on customer care.<\/font> <\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php?t=40715\" target=\"_blank\" rel=\"noopener\"><font size=\"2\">Discuss this article<\/font><\/a> <\/p>\n<p \/>\n","protected":false},"excerpt":{"rendered":"<p>Wireless Business Solutions (WBS) has just announced that ICASA has approved the company\u2019s change in ownership.<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[17],"tags":[],"class_list":["post-548437","post","type-post","status-publish","format-standard","hentry","category-technology"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/548437"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=548437"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/548437\/revisions"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=548437"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=548437"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=548437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}