{"id":550159,"date":"2006-09-12T19:58:01","date_gmt":"2006-09-12T19:58:01","guid":{"rendered":"http:\/\/localhost:8888\/wordpress\/technology\/550159-voxtelecom-delivers-gsm-based-call-centre.html"},"modified":"2006-09-12T19:58:01","modified_gmt":"2006-09-12T19:58:01","slug":"voxtelecom-delivers-gsm-based-call-centre","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/technology\/550159-voxtelecom-delivers-gsm-based-call-centre.html","title":{"rendered":"VoxTelecom delivers GSM-based call centre"},"content":{"rendered":"

\u201cIt is a real coup,\u201d says Coleen Tapson, Cape Town sales manager for VoxTelecom. \u201cThis was a first for us, and we went in knowing that, if things went wrong, we could revert to a traditional Telkom-based model. Everything went incredibly smoothly, and the set-up is a huge success.\u201d <\/font><\/p>\n

According to VoxTelecom, its tailor-made communications system solutions have often reduced clients\u2019 communication bills by up to a third. The 2Help1 call centre uses a broadband 3G\/HSDPA Internet connection.<\/font> <\/p>\n

The signal at Hoedspruit was initially not strong enough, but Tapson says Vodacom \u201crushed at the challenge. It pushed forward its development plans and worked all hours to implement its systems.\u201d<\/font> <\/p>\n

\u201cCompanies in remote areas are no longer at a disadvantage,\u201d says Tapson. \u201cBefore there would be a long wait for a phone line, and many areas do not yet have ADSL capability.\u201d <\/font><\/p>\n

\u201cIt is a great technology success story for us,\u201d says Sanel van Taak, manager of 2Help1 in Hoedspruit. \u201cWe are no longer stuck out in the sticks, but have been pushed to the leading edge of communication technology.\u201d<\/font> <\/p>\n

\u201cOne of the key benefits is the system\u2019s mobility,\u201d adds Tapson. \u201cIf companies are not in permanent premises or decide to move for any reason, the system can just be unplugged and plugged back in wherever they are. There is no waiting period at all.\u201d <\/font><\/p>\n

\u201cThis really opens up opportunities for other innovative business to grow in the region,\u201d says Cliff von Belkum, co-owner of 2Help1 and the Cape Town-based Hotline. <\/font><\/p>\n

\u201cSetting up with the system is simple now that the pilot is working; other entrepreneurs and small businesses in the Kruger to Canyon region and other remote areas can now also take advantage of GSM.\u201d <\/font><\/p>\n

VoxTelecom intends to offer the solution to other small businesses as well. \u201cNow we have the exact costs for setting up a system like this,\u201d says Tapson, \u201cwe encourage small businesses to talk to us before going down the traditional route.\u201d<\/font> <\/p>\n

Discuss this article<\/font><\/a> <\/p>\n

\n","protected":false},"excerpt":{"rendered":"

The 2Help1 Call Centre in Hoedspruit is said to be the first of its kind – a high-volume call centre running entirely on GSM network technology. The call centre uses Vodacom’s 3G product, and is said to be entirely independent of Telkom.<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[17],"tags":[],"class_list":["post-550159","post","type-post","status-publish","format-standard","hentry","category-technology"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/550159"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=550159"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/550159\/revisions"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=550159"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=550159"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=550159"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}