{"id":550697,"date":"2006-11-01T06:39:42","date_gmt":"2006-11-01T06:39:42","guid":{"rendered":"http:\/\/localhost:8888\/wordpress\/technology\/550697-iburst-aims-for-more-direct-customer-interaction.html"},"modified":"2006-11-01T06:39:42","modified_gmt":"2006-11-01T06:39:42","slug":"iburst-aims-for-more-direct-customer-interaction","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/technology\/550697-iburst-aims-for-more-direct-customer-interaction.html","title":{"rendered":"iBurst aims for more direct customer interaction"},"content":{"rendered":"

According to the wireless broadband provider the launch of its 66 Park Lane showroom aims to forge closer relationships with wireless broadband subscribers and address queries on the spot. <\/font><\/p>\n

iBurst<\/a> plans to trade directly from its newly opened showroom from Monday to Friday, 08h00 \u2013 17h00, Saturday from 09h00 \u2013 13h00 and public holidays from 09h00 \u2013 12h00.<\/font> <\/p>\n

\u201ciBurst has historically not had a strong in-store retail presence. By opening further showrooms in other cities and expanding our reseller network, we believe this to be a step in the right direction towards achieving the desired result.\u201d said Callia Doucas, Marketing Manager at iBurst. <\/font><\/p>\n

Ms Doucas added that iBurst subscribers can now enjoy greater personal contact offered by the new showroom. \u201cInternet and telephone-based customer care offer speedy resolution of most queries but nothing beats being able to see the person you are talking to,\u201d she said.<\/font> <\/p>\n

According to iBurst prospective subscribers are able to test and purchase iBurst products at the Sandton showroom. Two sales experts are permanently stationed at the showroom and technical experts are also available to assist subscribers.<\/font> <\/p>\n

Both locally and abroad, a trend towards direct customer contact can be seen, as growing numbers of small and medium-sized businesses seek to build long-term relationships with their clients.<\/font> <\/p>\n

iBurst is one of the only true ADSL alternatives in South Africa, and those who can not stomach waiting weeks for an ADSL installation or who are looking for an alternative to the currently fixed line broadband offerings generally look towards iBurst for help.<\/font> <\/p>\n

Sentech\u2019s MyWireless service used to be another contender in the fixed broadband space, but its recent discontinuation of its Classic offerings and its maximum speed of 256 Kbps meant that it fell way behind the other broadband offerings in the market.<\/font> <\/p>\n

iBurst\u2019s aggressive advertising campaign, improved customer service and fast network expansion proved to serve the company well in growing its customer base and increasing public awareness of its offerings.<\/font> <\/p>\n

Discuss this article<\/a> <\/p>\n

\n","protected":false},"excerpt":{"rendered":"

iBurst has opened a high-tech showroom at its Sandton head office in line with its desire for a greater retail presence.<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[17],"tags":[],"class_list":["post-550697","post","type-post","status-publish","format-standard","hentry","category-technology"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/550697"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=550697"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/550697\/revisions"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=550697"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=550697"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=550697"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}